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RE: How important is a phone number?

There are a good number of companies on my catalog list that don't have
phone numbers. I personally think it sends a message of reliability if
you have one, but if your web site has a prominent "Contact Us" page
with your address (both street and email), and you are prompt at
answering email, then not having a phone number shouldn't be a major
problem. I think so, anyway, not being a business owner I might be way
off course. 
I don't list a company on my web site if they won't give me a mailing
address. And there are a few of them that won't. That seems very
fly-by-night, but IMO not having a business phone number is
understandable for a small business run out of your home, especially in
these internet days.  


-----Original Message-----
From: owner-gardenchat@hort.net [mailto:owner-gardenchat@hort.net] On
Behalf Of Christopher P. Lindsey
Sent: Tuesday, August 14, 2007 8:08 PM
To: gardenchat@hort.net
Subject: [CHAT] How important is a phone number?

Hi guys,

   I have a question for you from a business owner's perspective.

   How important is it that a business have a phone number that you
   can call?  Or fax?  

   Right now I'm paying $65/month for a phone line and a fax line for
   the nursery, costing me $780/year.  That's money that I can't 
   afford to spend right now, especially since I hardly even get phone
   calls to the business anyhow.  Most are from people trying to sell
   something, and the rest followup with an email (which the answering
   machine suggests).

   How disastrous would it be to not have any phone lines associated
   the business?

I appreciate any insights,


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