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Re: Gene's catalog

The problem with that approach, Jim, is that even when a plant
order that has been lost because of USPS inefficiency is promptly
replaced, the customer still feels dissatisfied.  I know I will never
again order roses from the place that sent them from California 
by mail over a holiday weekend, even though they replaced them
when I complained.  

In a message dated 02/14/2006 2:41:22 PM Eastern Standard Time, 
islandjim1@verizon.net writes:
Seems to me someone needs to do a real time/loss study of the 
alternatives. Might be cheaper to use USPS with a certain expectancy of 
loss and replacement than to use their higher-priced competitors.

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