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RE: Thoughts about new Heronswood Web site

Geesh guys, thinking you need to look at 'who' are the customers. Not
everyone is as knowledgeable as others. As Theresa pointed out, not everyone
knows the latin names... 

Plant lists are great if you know what you are looking for and comparing
pricing. But if you are a new gardener, clicking on all those names to find
something you like- something that will work in your yard conditions, well..
categories are nice. (not sure I like how they have them laid out, but do
like the concept of sorting by zone, light, water)

As far as pot size, I think we have all been 'had' somewhere along those
lines. It is easy to stick a plug into a larger pot and until you get home
and dump it, do you really know just how long it has been in that size pot.
Of course, I do look at the bottom to see if there are any roots hanging
out, but am too much of a lady to dump the plant out and see how much soil
it holds. (but I have been tempted!) If someone is not telling you a size, I
always figure it is a plug.

I don't shop via the internet or catalogs much, so my opinions really don't
count. But as with any other advertising, something different always makes
you stop and look. 

One of my pet peeves is the pictures... I feel they are a good selling
point, but when they have a close-up of a flower only and it looks awesome.
They you grow the darn plant and it is a itsy bitsy flower with a gazillion
amount of foliage that hides most of them.... well, I say you should either
show a true scale of the flower to plant... or at least say how small or
large the flower actually is in the description. (yeah, I know, got to
research the plants before buying anyways) 


> -----Original Message-----
> From: owner-gardenchat@hort.net [mailto:owner-gardenchat@hort.net] On
> Behalf Of Kitty
> Sent: Monday, January 30, 2006 7:45 PM
> To: gardenchat@hort.net
> Subject: Re: [CHAT] Thoughts about new Heronswood Web site
> I agree about the plantfinder, I've seen the same kind elsewhere - I think
> High Country - and suppose it would be helpful in finding plants for
> specific uses or situations.  However, I had expected a plant listing.
> They
> do have the listing of genera in alphabetical sections in Perennials.  In
> other sections like shrubs, they include a pic with the genus.  I don't
> mind
> that too much.
> I like the idea of a Wishlist so I can save some and come back later.  but
> that also requires registering.  I hate always having to register for
> stuff,
> but I can see why it would be necessary if you want to take advantage of
> this feature.
> I really think they should get rid of the suitcase.
> Kitty
> neIN, Zone 5
> ----- Original Message -----
> From: "Theresa" <tchessie1@sbcglobal.net>
> To: <gardenchat@hort.net>
> Sent: Monday, January 30, 2006 8:03 PM
> Subject: Re: [CHAT] Thoughts about new Heronswood Web site
> > Well- I got a chance to check out the site and here are my thoughts:
> >
> > First thing that hits me is the main page- the graphic is poor quality
> and
> > fuzzy.  Does not provide any kind of confidence that this is a reliable
> > company (which I know they are- but if I wasn't already aware- I would
> be
> > leary about going much further and certainly not sending them money)
> >
> > The "plant finder" link isn't what I thought it would be-  I wanted to
> > type in the name of a plant to see if they had it- not give list of
> > options and see what comes up. It is an intersting concept they have,
> but
> > just needs a different name.  I suspect that more people using
> Heronswoods
> > sites have some clue of what they are looking for, but I could be wrong.
> > Their options for soil conditions are lousy (moist vs. dry) and have
> > programming errors.  Just for kicks I tried this out and did a little
> > search and there were zero plants apparently that I can grow at my
> house.
> > Which of course, is not true- so in reality this "plant finder" option
> is
> > useless to me.  Where is the regular old search by common or botanical
> > name option??
> >
> > Back to the main page-  it is confusing and redundant to have links all
> > along the side as well as buttons at the top.  Why??  Do we need more
> > clutter in our lives?
> >
> > I don't like clicking on the side links only to get another page that
> > doesn't have actual content on it.  Do they really think everyone is
> > exceptionally stupid?  If I clicked on a link that says "information",
> > then I obviously know that link provides information about heronswood
> and
> > ordering.  Why have another page with a secondary menu (which by the way
> > also appears on the side with the rest of the links then).  Similarly,
> if
> > I click on shop- don't make me choose a category!  Let me  do a normal
> > search or alphabetical if I want.  Not everyone searches by category.
> The
> > ironly is that once you click on a category, they only give latin names-
> > so the site is set up for people with limited plant finding skills, but
> > then they are expected to know only latin names.  Not a great plan.
> >
> > I think the others have touched upon the other complaints that I have.
> I
> > can't stand the "suitcase" thing- give me a break- that isn't cute- it's
> > confusing.  Everyone knows that online shopping goes in a cart!  And,
> I'm
> > with Kitty- I want to know exactly what size pot I'm buying!
> > I miss their old site- and that has nothing to do with the who designed
> > the old one.  It was simply far better done - much more user friendly
> and
> > more visually appealing too.
> >
> > Theresa
> >
> > Andrea Hodges wrote:
> >
> >> Where have I been? I had no idea you designed and managed their site
> >> before Burpee. I've already given you my opinion on the whole having to
> >> click repeatedly to get to the plant I want. I'm with Chris P. I want
> to
> >> see a whole list in front of me that I can scroll down, and there MUST
> be
> >> pictures of course.  There were a lot of "no image available" pics,
> which
> >> I understand happens sometimes, but I don't have to like it.
> >>
> >> I didn't care for their little icons at the top. I had to click several
> >> things to get to where I could find the plant. Don't care for that.
> >> A
> >>
> >> ----- Original Message ----- From: "Christopher P. Lindsey"
> >> <lindsey@mallorn.com>
> >> To: <gardenchat@hort.net>
> >> Sent: Sunday, January 29, 2006 4:37 PM
> >> Subject: [CHAT] Thoughts about new Heronswood Web site
> >>
> >>
> >>> As I start designing my Web site and online catalog I'm thinking about
> >>> different approaches that I can take.
> >>>
> >>> As you know, I designed/managed Heronswood's Web site for a number of
> >>> years, but this year Burpee took over the site.
> >>>
> >>> For those of you familiar with the old site I'm curious what you think
> >>> is good and bad about the new one that I can apply to my site and
> >>> others.
> >>>
> >>> I obviously already have my own opinions that I'll share later -- I'm
> >>> curious what some of you guys think.
> >>>
> >>> Their site is at
> >>>
> >>>   http://www.heronswood.com/
> >>>
> >>> Chris
> >>>
> >>> ---------------------------------------------------------------------
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> >>
> >>
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