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Re: OT - cultural diversity

  • Subject: Re: OT - cultural diversity
  • From: Donna <gossiper@sbcglobal.net>
  • Date: Thu, 4 Jun 2009 17:21:31 -0700 (PDT)

Interesting indeed.  But considering it is an airline, and they fly
everywhere.... they would have to hire a variety of nationalities.
Never really thought about it before...

--- On Thu, 6/4/09, Aplfgcnys@aol.com <Aplfgcnys@aol.com> wrote:

From: Aplfgcnys@aol.com <Aplfgcnys@aol.com>
Subject: [CHAT] OT - cultural diversity
To: gardenchat@hort.net
Date: Thursday, June 4, 2009, 4:18 PM

Just got this email from my son who works for Alaska Airlines in Seattle.
Thought you might be interested.  But it's kinda long, so if not, don't
bother.  Auralie

Hi All,
I had an interesting(for me) issue to deal with yesterday. An older
gentlemen on a Chicago flight got sick just prior to departure. Normal
procedure is
to call the Medics, pull the passenger off of the flight, send the aircraft
on it's way, and re-book the passenger on the next flight if they are able
to fly. In this case, the individual in question did not speak English. He
was from India. For situations like this, the airline employs a phone
translation service. You call the service, tell them what language you need,
they put the translator for that language on the phone. While this process was
happening, I decided to get one of my technicians to go to the plane and
see if he could help. This guy, Rajneesh Singh, speaks Hindi and Punjabi,
along with excellent and very proper English. 
Raj made all of the difference in the world. The ill passenger was just
having a panic attack. This was exacerbated by a crowd of strangers standing
around whom he did not understand shoving a telephone in his face for a phone
call he did not make. Raj calmed him down and was able to figure out what
the problem was. The Medics, finally understanding this, gave him a pill, and
off he went. Everyone was happy and the flight's departure was only delayed
3 minutes. 
My surprise is why didn't anyone think of this solution sooner. At the time
this occurred, we had 3 people at work who are from India. Here is the
interesting part of the story for me. A couple of us sat down and compiled a
list of nationalities/languages represented by our co-workers. This represents
who was on staff while we were making the list. I am sure that we missed a
couple, but here is the list:
Palau, Somali, India, Ethiopia, Egypt, Tibet, Philippines(Tagalog),
Spanish(Mexico, Guatemala, Colombia, El Salvador, Porto Rico),
Uraguay(I don't know what her language is?), Turkish, Russian, Ukrainian,
Hebrew(Israel and Ethiopia), Samoan, French, Lebanese, Chinese,
Afghanistan(again, I don't know the language), Great Britain, New Zealand. 
This is a pretty diverse group, wouldn't you say. Furthermore, included in
this group are some of the most interesting and impressive people you will
find anywhere. No wonder that I love my job as much as I do.
PS. I forgot Texas.
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