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Re: Re: Garden Watchdog


Kitty,

I first thought that most people would only write negatives, too. However,
when I look through and read the number of positive comments on companies,
even when there is only one comment listed, I have to disagree with your
premise.

And some people that write negatives are obviously newbies to mail order,
and don't understand the differences among liners, bare-root, and the large
plants they purchase at nurseries. Others don't understand pricing on some
rare or difficult-to-propagate plants.

But when people write over and over that calls are not returned, or orders
not shipped, or incorrect plants are sent, I pay attention. And then there's
the list of the top 20 companies...

The comments tell the tale, I think.


Daryl






----- Original Message ----- 
From: "Kitty" <kmrsy@comcast.net>
To: <gardenchat@hort.net>
Sent: Sunday, November 30, 2003 12:27 PM
Subject: Re: [CHAT] Re: Garden Watchdog and TyTy Nursery's terrible
reputation


> I've heard similar about Ty-Ty, but main reason I'd not buy from them is
> price.
>
> However, as far as garden watchdog (GWD) goes...
> Remember that people will more readily enter negative comments than
ordinary
> positive ones.  When you are reasonably happy with a purchase, you go on
> your merry way and possibly buy again next year.  When you have a problem,
> you're more likely to speak up.  And many comments on GWD are very
> one-sided.  Fortunately, they give the company a little space for
rebuttal.
>
> I wanted to try purchasing from a greenhouse in Ohio and checked GWD.  So
> many negative comments!  However, some of their rebuttals made sense, so I
> gave it a try.  I ordered Monday am online.  They called me that afternoon
> to verify my shipping address (because PayPal had created some confusion)
> and I received my order Tuesday.  The plants were beautiful and
well-sized.
> Because of GWD I called the nursery owner and complimented him directly
and
> went to GWD to place positive feedback.  But most people with good to
normal
> results don't bother.
>
> Kitty

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