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RE: still having technical difficulty

A dedicated sales/service person can create loyalty, that is true.
Companies need to work on that end of it.  But for all the good ones it
feels like there are 10 irresponsible ones out there to tear down the
company reputation.  Sigh.

Bonnie (SW OH - zone 5) 

-----Original Message-----
From: owner-gardenchat@hort.net [mailto:owner-gardenchat@hort.net] On Behalf
Of Kitty
Sent: Friday, September 29, 2006 11:28 PM
To: gardenchat@hort.net
Subject: Re: [CHAT] still having technical difficulty

Well, sorry to not agree,  but I am a bit of a loyalist.  I bought this lawn
mower in 1992 and this is the first thing to ever go wrong.  Frankly, I
think that's pretty darned good and to be expected. What power tools I have,
except my Delta miter saw, are Craftsman, as are my handtools.  All
appliances were purchased at Sears.  Chipper-shredder too.  Even my first
Compaq computer - from Sears.  Hmmm...not my current vacuum cleaner, but my
first one was, and it lasted many years.  My stove did eventually need the
new operating panel and with the help of an extremely dedicated customer
service person at Sears who dug through a maze of codes to find the original
manufacturer, I got the last one that mfgr could locate - at the original
list price, rather than the double to triple quote local repair people gave
me WITH the stipulation that they weren't sure they could even find one.
Sears works for me.

neIN, Zone 5
----- Original Message -----
From: <Aplfgcnys@aol.com>
To: <gardenchat@hort.net>
Sent: Friday, September 29, 2006 10:17 PM
Subject: Re: [CHAT] still having technical difficulty

> Sounds like our experience with Sears.  I swore years ago I would never
> buy a Sears appliance again, after similar experiences, but no, DH went
> and bought a new Sears vacuum cleaner.  Before long, a small plastic
> wheel on the carpet attachment broke.  DH took went in and asked for
> a replacement wheel - showed them the part in the book.  No, it must
> be fixed in the shop.  Took the vacuum cleaner in - said it would be
> ready in two weeks.  Two weeks! for a small plastic wheel.  When we
> returned on the appointed day, said it wasn't ready.  After another two
> weeks wait, finally got it back with a bill for $65.00 - half what the 
> thing
> had cost to start with.
> Never again - now he agrees.
> Auralie
> In a message dated 09/29/2006 7:39:54 PM Eastern Daylight Time,
> kmrsy@comcast.net writes:
> Not exactly the same subject but I need to vent...
> Silly me, I got too close to a rock with the lawn mower and damaged the
> blade.  Went to Sears, manual in hand to get a new one.  The salesperson,
> who wouldn't look at my manual, assured me all of their 20 inch mowers 
> took
> the same blade and I had a choice of two weights.  Since my mowing is 
> light
> I took the lighter one.
> Got home and tried to change the blade but it was on too tight.  Called 
> xDH
> to come undo it.  He broke the blade adapter.  Back to Sears. Nope, gotta
> get that at the Sears repair store. Went there and nope, they don't stock
> that one.  Went home, phoned in the order. Part arrived and I went to put 
> on
> the new blade - holes don't line up.
> Back to Sears to exchange.  New salesman assures me, as he lines up the
> holes visually through the plastic container, that the heavier 20 inch 
> blade
> will fit.  I walked about 40 ft and thought, hmmm, I should check that
> myself before leaving.  Nope, wrong blade.  Refund.  Head to parts store.
> Nope, gotta order it.
> The grass is getting taller and taller...
> ---------------------------------------------------------------------
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