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Re: Re: still having technical difficulty

on the other hand, the consumers also add to the problem.....
I work for what would be considered a larger mom and pop store as we are
not a huge franchise operation. Folks come to us to find out what they
need- what is wrong- but then walk out and go buy it at the franchise
stores where they can sell it for a minimal amount less- (like a 2 to 5
percent difference). Seems the public doesn't feel our service is worth
an extra dollar on the part... sigh.


----- Original Message ----
From: TeichFlora@aol.com
To: gardenchat@hort.net
Sent: Saturday, September 30, 2006 6:43:35 AM
Subject: [CHAT] Re: still having technical difficulty

Yep.  A decade or so the policy at Home Depot (and other box stores)  was to 
at least have one experienced, licensed person, in each department.   
Sometimes these were semi-retired plumbers, electricians, etc.  The rest of  the work 
staff in that dept. would be sent to "Home Depot college of....." to  learn 
about basics of that dept. and the items offered.  Competition and  decline in 
economy,  plus more than likely serious greed, forced the head  offices to cut 
back the higher paid experienced people to one per  department.  In past 
couple years they have gotten rid of every one of  these professionals......and 
replacing them with young, inexperienced, lower  paid people.  Used to be one 
experienced department head per department,  now a dept. manager might have two 
or three departments, and only a couple  workers.  They are seriously 
understaffed, and what staff they do have is  very inexperienced in anything.  I truly 
do not undersand the logic in this  at all.   Makes no sense, since Home 
Depot's business picked up when  Lowes (thier major competition here) began 
replacing experienced with  inexperienced workers.

Many years ago, in San Antonio, there was an older man on the radio  every 
week for an hour answering hardware and repair questions.  He is the  owner of a 
local hardware store.  After several box type stores moved into  SA, the 
radio station took him off the air.  This was some years  now.  Recently on a 
visit to SA, I heard him on the radio again,  with his daughter, who has followed 
him in business.  They were again  answering questions, with the majority 
coming in from frustrated folks that  had gone to the box store and not been able 
to get info.  These folks were  willing to pay more at the Ma & Pop store for 
the items, just to  get info.
Perhaps this is a good thing.

zone 9
Texas Gulf Coast

In a message dated 9/29/2006 8:35:52 PM Central Standard Time,  
gardenchat-owner@hort.net writes:

Oooooh  -- can I ever identify with that!  Since I have been around Home  
Depot stores so much I have learned that sales people, aka associates,  
generally know little to nothing about the products they are supposed to  be 
selling.  Seems stores today focus more on titles than  education.

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