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Re: Pay Pal - explained

I don't know much about Pay Pal, but it looked to me like a buyer could use their
credit card with it, so I don't see anything wrong with it.  Frankly, until this
discussion I had never heard of it.  None of our customers have ever inquired about
it. My only problem with it is that I would not sign up for a service I had no other
use for just so I could buy from a particular vendor unless it was the only place I
could get what I wanted.  But that's just me and I don't have any problems with using
a credit card on the net. Since virtually all sellers take credit cards and virtually
all buyers have them, except for those who are afraid to use them over the web, I
can't see any reason for us to use it.  We do have customers that don't like to use
credit cards, but they always have the option of sending a check.

Personally, we don't find bad checks a problem here.  Occasionally checks bounce, but
it's almost always a mistake and is always made good.  I don't think too many people
pass bad checks for plants.  In 25 years, I don't think we've lost $100 to bad
checks.  It happens so infrequently that we don't wait for checks to clear and at our
retail, we don't bother to ask for ID.  (Hope that doesn't give anyone any ideas.)  It
could be that with all the fraud that goes on over the net that bad checks could
become more of a problem, but so far we haven't had one in the three years our two
sites have been up.

I do have to question the statement that the advantages of Pay Pal over checks and
credits cards is obvious, and the implication that your business will grow faster if
you use Pay Pal.  4 million members is a lot, but when you balance that against all
the people who can't buy from you unless they sign up for Pay Pal, I would have a
problem offering that as the only option.


andrewl wrote:

> bob wrote:
> RE:>> I think it would be better to have a bad check or two along the way than to
> impede everyone with
> escrow accounts and paypal.
> Hi Bob,
> I didn't raise the question of bad checks; Pat did that in a previous post,
> possibly privately.  To not minimize this very real business risk is IMO a
> mistake.  It can be done so easily.  Yes, most Hosta buyer's are wonderfully
> reliable yet the reason I like paypal is because it is instanteous and you have no
> question as to whether it is "good money".  Waiting for the buyer to send you a
> check, however, creates uncertainty.  And for those who chose not to avail
> themselves of this medium, then they are chosing a different rate of business
> growth.  That is all I am saying.
> The advantage of paypal vs. checks or credit cards speaks for itself.  I'm just
> sharing what techniques "I" feel are the best.  Whether someone else wants to be
> on a track to grow their business as rapidly as I do is up to them.  Today's
> high-tech, fast-growth businesses are about offering world class services as a
> means of providing exemplary customer service.   IMHO, it doesn't get any better
> than paypal.com and I believe this is substantiated by their 4,000,000 members in
> 1-1/2 years.   It's good for the customer and that's why I use it.
> Once you're a member, financial transactions on the net just don't get any
> simplier.   We all like simple yet I also happen to prefer "best practices".  My
> brain tells me that Paypal.com is THE BEST in the industry and that their service
> is extremely simple when you weigh the benefits.  Some have trouble getting signed
> up and I don't understand why.  The process is a little elaborate, but it is
> certainly doable.
> As for using an escrow agent, these services are not known by many and they also
> address a unique business problem very efficiently.  Not using them is a business
> owner's personal decision but not knowing that they even exist if/when you need
> such may cause people grief which could have easily been avoided.   We both know
> why you added this info to the Hosta Library auction page--it could save people
> some financial losses and several people raised this concern last year.  Escrow
> services eliminate that risk, if the buyer has any concerns.
> Once a company has done enough business on the net that a few deals have gone
> south, the merit of such services becomes more evident.  I am simply trying to
> save Pat some potential grief that you obviously feel is not of concern.   Thank
> God that the human genome is indeed one complex set of molecules.
> Isn't it Josh Spece that says, "There are two ways of doing things; the easy way
> and those who chose this method have their reward"?   You don't need to agree with
> me--this is not a test about facts and neither of us will be graded.  8<))
> Andrew Lietzow, MBA
> #1 Plantsman at http://hostahaven.com
> ---------------------------------------------------------------------
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