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FW: Hope this brightens your day


 >Subject: FW: Hope this brightens your day
>You may have heard this one already, but we've all been there sometime. 
>
>
>This is a true story from the Word Perfect Helpline which was transcribed 
>
>from a recording monitoring the customer care department. Needless to say 
>
>the HelpDesk employee was fired; however, he/she is currently suing the Word
>
>
>Perfect organization for "Termination without Cause." 
>
>
>Actual dialogue of a former WordPerfect Customer Support employee (now I 
>
>know why they record these conversations!) 
>
>
>"Ridge Hall computer assistance; may I help you?" 
>
>
>"Yes, well, I'm having trouble with WordPerfect." 
>
>
>"What sort of trouble?" 
>
>
>"Well, I was just typing along, and all of a sudden the words went away." 
>
>
>"Went away?" 
>
>
>"They disappeared." 
>
>
>"Hmm. So what does your screen look like now?" 
>
>
>"Nothing." 
>
>
>"Nothing?" 
>
>
>"It's blank; it won't accept anything when I type." 
>
>
>"Are you still in WordPerfect, or did you get out?" 
>
>
>"How do I tell?" 
>
>
>"Can you see the C: prompt on the screen?" 
>
>
>"What's a sea-prompt?" 
>
>
>"Never mind, can you move your cursor around the screen?" 
>
>
>"There isn't any cursor: I told you, it won't accept anything I type." 
>
>
>"Does your monitor have a power indicator?" 
>
>
>"What's a monitor?" 
>
>
>"It's the thing with the screen on it that looks like a TV. Does it have a 
>
>little light that tells you when it's on?" 
>
>
>"I don't know." 
>
>
>"Well, then look on the back of the monitor and find where the power cord 
>
>goes into it. Can you see that?" 
>
>
>"Yes, I think so." 
>
>
>"Great. Follow the cord to the plug, and tell me if it's plugged into the 
>
>wall." 
>
>
>"Yes, it is." 
>
>
>"When you were behind the monitor, did you notice that there were two cables
>
>
>plugged into the back of it, not just one?" 
>
>
>"No." 
>
>
>"Well, there are. I need you to look back there again and find the other 
>
>cable." 
>
>
>"Okay, here it is." 
>
>
>"Follow it for me, and tell me if it's plugged securely into the back of 
>
>your computer." 
>
>
>"I can't reach." 
>
>
>"Uh huh. Well, can you see if it is?" 
>
>
>"No." 
>
>
>"Even if you maybe put your knee on something and lean way over?" 
>
>
>"Oh, it's not because I don't have the right angle - it's because it's 
>
>dark." 
>
>
>"Dark?" 
>
>
>"Yes -the office light is off, and the only light I have is coming in from 
>
>the window." 
>
>
>"Well, turn on the office light then." 
>
>
>"I can't." 
>
>
>"No? Why not?" 
>
>
>"Because there's a power failure." 
>
>
>"A power... A power failure? Aha, Okay, we've got it licked now. Do you 
>
>still have the boxes and manuals and packing stuff your computer came in?" 
>
>
>"Well, yes, I keep them in the closet." 
>
>
>"Good. Go get them, and unplug your system and pack it up just like it was 
>
>when you got it. Then take it back to the store you bought it from." 
>
>
>"Really? Is it that bad?" 
>
>
>"Yes, I'm afraid it is." 
>
>
>"Well, all right then, I suppose. What do I tell them?" 
>
>
>"Tell them you're too stupid to own a computer." 
>
>
>
>
>
>David and Lynda Martin 
>
>517 Evergreen Terrace 
>
>Columbus, OH 43228 
>
>(614) 853-2406 
>
>martin.898@osu.edu 
>
>
>
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