Re: Customer complaints
Customers can be a royal pain in the ass. Any of yours you wish to
send my way would be appreciated.
Butterfield Gardens & Hosta Maņana
At 02:51 PM 9/15/00 -0400, you wrote:
My handlers would not allow me to respond to
this complaint because they knew I would spend two days at the keyboard
thinking of clever ways to let this person know that I think she is an
idiot without actually telling her so. I just had to share it with
I just received my order and am very disappointed. You
should be ashamed to
sell such unattractive plants.
I was out of town when UPS attempted to deliver the package and after
days the UPS guy asked a neighbor to accept the package for me.
several more days before I returnedhome and received it. When I looked
box, the plants were wilted but, more importantly, they were of poor
Two plants had thick stems and very few leaves. They looked as
had robbed of all growth and were headed for the trash. Somehow
up with my order. The other plant is so wilted and limp that
water does not
seem to help.
I expected healthy coleus plants to be delivered in the spring
they're annuals. I want to return them. How do I go about
Now, we sell a lot of coleus on our Crownsville Nursery site and it is
not at all unusual for people to order them now to use as house plants or
as propagating stock for next spring's bedding. Because
"they're annuals" (which they are not) this lady expected us to
know that she was placing an order for delivery 7 months from now, even
though she didn't bother to mention it and our acknowledgment told her we
would ship the following week. She also failed to see any
correlation between the appearance of the plants and the fact that they
were in a closed box for almost two weeks. All she knew was that it was
our fault and we should be ashamed.
And someone once told me the customer is always right.
Here's the real story. It is a known fact that roughly 2% of the
world's population doesn't have the sense God gave a goose, and it is a
statistical certainty that any time things have been going along nice and
smooth for about a week, one of those people is going to contact me.