My handlers would not allow me to respond to
this complaint because they knew I would spend two days at the keyboard
thinking of clever ways to let this person know that I think she is an
idiot without actually telling her so. I just had to share it with
I just received my order and am very disappointed. You
should be ashamed to
sell such unattractive plants.
I was out of town when UPS attempted to deliver the package and after
days the UPS guy asked a neighbor to accept the package for me.
several more days before I returnedhome and received it. When I
looked in the
box, the plants were wilted but, more importantly, they were of
Two plants had thick stems and very few leaves. They looked
as though they
had robbed of all growth and were headed for the trash. Somehow
up with my order. The other plant is so wilted and limp that
water does not
seem to help.
I expected healthy coleus plants to be delivered in the spring because
they're annuals. I want to return them. How do I go
about doing that?
Now, we sell a lot of coleus on our Crownsville Nursery site and it
is not at all unusual for people to order them now to use as house plants
or as propagating stock for next spring's bedding. Because
"they're annuals" (which they are not) this lady expected us to know that
she was placing an order for delivery 7 months from now, even though she
didn't bother to mention it and our acknowledgment told her we would ship
the following week. She also failed to see any correlation between
the appearance of the plants and the fact that they were in a closed box
for almost two weeks. All she knew was that it was our fault and we should
And someone once told me the customer is always right.
Here's the real story. It is a known fact that roughly 2% of the
world's population doesn't have the sense God gave a goose, and it is a
statistical certainty that any time things have been going along nice and
smooth for about a week, one of those people is going to contact me.