Re: Something funny for you to read... (fwd)
- To: Multiple recipients of list <firstname.lastname@example.org>
- Subject: Re: Something funny for you to read... (fwd)
- From: steven Bullock <email@example.com>
- Date: Tue, 1 Apr 1997 07:40:07 -0700 (MST)
> Subject: Something funny for you to read...
> Forwarded from CCT @ Georgetown University...
> So you think you're computer-illiterate? Check out the following excerpts
> from a Wall Street Journal article by Jim Carlton --
> Compaq is considering changing the command "Press Any Key" to "Press Return
> Key" because of the flood of calls asking where the "Any" key is.
> AST technical support had a caller complaining that her mouse was hard to
> control with the dust cover on. The cover turned out to be the plastic bag
> the mouse was packaged in.
> Another Compaq technician received a call from a man complaining that the
> system wouldn't read word processing files from his old diskettes. After
> trouble-shooting for magnets and heat failed to diagnose the problem, it was
> found that the customer labeled the diskettes then rolled them into the
> typewriter to type the labels.
> Another AST customer was asked to send a copy of her defective diskettes. A
> few days later a letter arrived from the customer along with Xeroxed copies
> of the floppies.
> A Dell computer technician advised his customer to put his troubled floppy
> back in the drive and close the door. The customer asked the tech to hold
> on, and was heard putting the phone down, getting up and crossing the room
> to close the door to his room.
> Another Dell customer called to say he couldn't get his computer to fax
> anything. After 40 minutes of trouble-shooting, the technician
> discovered the man was trying to fax a piece of paper by holding it in front
> of the monitor screen and hitting the "send" key.
> Another Dell computer customer needed help setting up a new program, so a
> Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple of
> friends," the customer replied. When told Egghead was a software store, the
> man said, "Oh, I thought you meant for me to find a couple of geeks."
> Yet another Dell customer called to complain that his keyboard no longer
> worked. He had cleaned it by filling up his tub with soap and water and
> soaking the keyboard for a day, then removing all the keys and washing them
> A Dell computer technician received a call from a customer who was enraged
> because his computer had told him he was "bad and an invalid". The tech
> explained that the computer's "bad command" and "invalid" responses
> shouldn't be taken personally.
> An exasperated caller to Dell Computer Tech Support couldn't get her new
> Dell Computer to turn on. After ensuring the computer was plugged in, the
> technician asked her what happened when she pushed the power button. Her
> response, "I pushed and pushed on this foot pedal and nothing happens." The
> "foot pedal" turned out to be the computer's mouse.
> Another customer called Compaq tech support to say her brand-new computer
> wouldn't work. She said she unpacked the unit, plugged it in, and sat there
> for 20 minutes waiting for something to happen. When asked what happened
> when she pressed the power switch, she asked "What power switch?"
> True story from a Novell NetWare SysOp:
> Caller: "Hello, is this Tech Support?"
> Tech Rep: "Yes, it is. How may I help you?"
> Caller: "The cup holder on my PC is broken and I am
> within my warranty period. How do I go about
> getting that fixed?"
> Tech Rep: "I'm sorry, but did you say a cup holder?"
> Caller: "Yes, it's attached to the front of my computer."
> Tech Rep: "Please excuse me if I seem a bit stumped,
> it's because I am. Did you receive this as
> part of a promotional, at a trade show? How did
> you get this cup holder? Does it have any
> trademark on it?"
> Caller: "It came with my computer, I don't know anything
> about a promotional. It just has '4X' on it."
> At this point the Tech Rep had to mute the caller, because he couldn't
> stand it. The caller had been using the load drawer of the CD-ROM
> drive as a cup holder, and snapped it off the drive!