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Re: Something funny for you to read... (fwd)

  • To: Multiple recipients of list <iris-l@rt66.com>
  • Subject: Re: Something funny for you to read... (fwd)
  • From: steven Bullock <b0325@erols.com>
  • Date: Tue, 1 Apr 1997 07:40:07 -0700 (MST)

sbulloc1@VMS1.GMU.EDU wrote:
> Subject: Something funny for you to read...
> Forwarded from CCT @ Georgetown University...
> ______________
> So you think you're computer-illiterate?  Check out the following excerpts
> from a Wall Street Journal article by Jim Carlton --
> Compaq is considering changing the command "Press Any Key" to "Press Return
> Key" because of the flood of calls asking where the "Any" key is.
> AST technical support had a caller complaining that her mouse was hard to
> control with the dust cover on.  The cover turned out to be the plastic bag
> the mouse was packaged in.
> Another Compaq technician received a call from a man complaining that the
> system wouldn't read word processing files from his old diskettes.   After
> trouble-shooting for magnets and heat failed to diagnose the problem, it was
> found that the customer labeled the diskettes then rolled them into the
> typewriter to type the labels.
> Another AST customer was asked to send a copy of her defective diskettes.  A
> few days later a letter arrived from the customer along with Xeroxed copies
> of the floppies.
> A Dell computer technician advised his customer to put his troubled floppy
> back in the drive and close the door.  The customer asked the tech to hold
> on, and was heard putting the phone down, getting up and crossing the room
> to close the door to his room.
> Another Dell customer called to say he couldn't get his computer to fax
> anything.  After 40 minutes of trouble-shooting, the technician
> discovered the man was trying to fax a piece of paper by holding it in front
> of the monitor screen and hitting the "send" key.
> Another Dell computer customer needed help setting up a new program, so a
> Dell tech suggested he go to the local Egghead.  "Yeah, I got me a couple of
> friends," the customer replied.  When told Egghead was a software store, the
> man said, "Oh, I thought you meant for me to find a couple of geeks."
> Yet another Dell customer called to complain that his keyboard no longer
> worked.  He had cleaned it by filling up his tub with soap and water and
> soaking the keyboard for a day, then removing all the keys and washing them
> individually.
> A Dell computer technician received a call from a customer who was enraged
> because his computer had told him he was "bad and an invalid".   The tech
> explained that the computer's "bad command" and "invalid" responses
> shouldn't be taken personally.
> An exasperated caller to Dell Computer Tech Support couldn't get her new
> Dell Computer to turn on. After ensuring the computer was plugged in, the
> technician asked her what happened when she pushed the power button. Her
> response, "I pushed and pushed on this foot pedal and nothing happens." The
> "foot pedal" turned out to be the computer's mouse.
> Another customer called Compaq tech support to say her brand-new computer
> wouldn't work.  She said she unpacked the unit, plugged it in, and sat there
> for 20 minutes waiting for something to happen. When asked what happened
> when she pressed the power switch, she asked "What power switch?"
> True story from a Novell NetWare SysOp:
>       Caller:        "Hello, is this Tech Support?"
>       Tech Rep:      "Yes, it is.  How may I help you?"
>       Caller:        "The cup holder on my PC is broken and I am
>                       within my warranty period.   How do I go about
>                       getting that fixed?"
>       Tech Rep:      "I'm sorry, but did you say a cup holder?"
>       Caller:        "Yes, it's attached to the front of my computer."
>       Tech Rep:      "Please excuse me if I seem a bit stumped,
>                       it's because I am.   Did you receive this as
>                       part of a promotional, at a trade show?  How did
>                       you get this cup holder?   Does it have any
>                       trademark on it?"
>       Caller:        "It came with my computer, I don't know anything
>                       about a promotional.   It just has '4X' on it."
> At this point the Tech Rep had to mute the caller, because he couldn't
> stand it. The caller had been using the load drawer of the CD-ROM
> drive as a cup holder, and snapped it off the drive!

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