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RE: OT: Book

  • To: Multiple recipients of list <iris-l@rt66.com>
  • Subject: RE: OT: Book
  • From: Donald Mosser <dmosser@ibm.net>
  • Date: Mon, 1 Dec 1997 19:10:23 -0700 (MST)

Oops!  I messed up again.  Apparently what I thought was my last response
from Barnes and Noble customer service re: the Grosvenor book was not
exactly the last that I had heard from them.  According to the e-mail below
which I received on 11/5/97, the Grosvenor book will reach their
distribution center on "November 31st, 1997".  I will certainly be waiting
a very long time if B&N won't receive the book from the publisher until
November 31st, since THERE IS NO such thing as a November 31st!  I've come
to the conclusion that B&N has hired some very creative people to respond
to their customer service e-mail.:)

>From: Service <service@barnesandnoble.com>
>To: "'dmosser@ibm.net'" <dmosser@ibm.net>
>Subject: RE: Your Barnes & Noble Order #BN1084193
>Date: Wed, 5 Nov 1997 08:32:47 -0500
>X-Mailer:  Microsoft Exchange Server Internet Mail Connector Version
>We received your email concerning your order #BN1084193.  The title 
>"Iris: Flower of the Rainbow" is currently being processed.   The 
>title has not shipped yet because the publisher has not released the 
>title yet.  The expected due date the title will be released and reach 
>our distribution center is on November 31st 1997.  If you do not wish 
>to keep the title on hold, please email us at 
>service@barnesandnoble.com and we will promptly cancel the title from 
>your order.
>We apologize for the inconvenience concerning the order.
>If you have any additional questions or comments, please email us at 
>service@barnesandnoble.com .  Or, if you prefer, you may call our 
>Customer Service Center at 1-800-668-7053 (outside the United States, 
>dial 201-750-4426).  Customer Service Representatives are available to 
>assist you 7 days a week from 9:00 a.m. until 9:00 p.m.  , ET.
>Thank you for shopping at BarnesandNoble.com!   Please visit us again 
>Name withheld to protect the calendar challenged.:)
>Customer Service Representative
>Barnes & Noble
>World's Largest Bookseller Online
> AOL keyword: barnesandnoble

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