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Re: Schreiner's

From: "John Montgomery" <monashee@junction.net>

I feel compelled to put on my Former Mail Order Nurseryman's hat.

It requires an awful lot of time and vigilance to deliver correctly 
named plants to the customer.  There are so many points at which 
the system is vulnerable to being corrupted that it is a constant 
worry to the grower.  You should not really be overly surprised if on 
occasion you do get an incorrectly labelled plant.  Murphy was an 
What you should expect is that errors are infrequent and that it 
should be fixed to your satisfaction.  Any good nursery, and 
Schreiner's is certainly one of the best, will go out of their way to 
see that your order is correctly delivered and if it isn't will replace 
what was incorrect.

Please do not complain on the list when you find an error has been 
made on your order. That simply is not fair to the nursery unless 
they have refused to make any adjustment after you have detailed 
your problem to them.  Give them a chance before you start to slag 

John Montgomery
Vernon  BC  Zone 5

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