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Re: Schreiner's

From: "Martha Brown" <mbrown@pldi.net>

	As someone new to Iris and to the list I read the comment about
Schreiner's and when it was pointed out that the order was wrong BUT
Schreiner's had not only replaced the order but offered nice bonus plants I
immediately called to request their catalogue.  I appreciate a company who
when a mistake is made will correct it with no problem.
	I also appreciated I believe it was Bill Shear asking if anyone else had a
problem with Schreiner's.  As was noted several very positive endorsements
were made which also impressed me with the way they do business.  
	I had crossed them off the list of companies to order from because I had
been told locally that 90% of the rhizomes from them rot in my area.  That
was also addressed in the post today recommending that I might wait 2-3
weeks to plant these rhizomes.
	One of the negatives I have garnered from this list  was no response to my
questions about spacing and organization of a new garden which will be on
garden tours so in effect a "display garden" although the main thread at
the time was public relations.  The other was the post  attacking the
person who posted about the wrong order from Schreiners.
	I had decided to unsubscribe as I didn't feel I was gaining anything from
this list as most of the hybridizing is so far over my head and of no
interest.  The Schreiners post and the post about waiting 2-3 weeks to
plant give me hope and I will "lurk" a while longer.

M Brown
NW Oklahoma, USA
USDA Zone 6b,  Sunset Zone 35

: From: John Bruce <jbruce@infinet.com>
: To: iris-talk@onelist.com
: Subject: [iris-talk] Re: Schreiner's
: Date: Wednesday, January 20, 1999 2:53 PM
: From: "John Bruce" <jbruce@infinet.com>
: Irusrot wrote:
: >Why aren't people allowed to make mention of a bad experience if we are
: >allowed to say how good a certain grower is at filling orders. I believe
: >individuals can see Schreiner's go out of their way to make sure you are
: >happy. we all know that there will be mistakes made. But I personally
: >nothing wrong with Crista's note. If we can't tell about unpleasant
: >experiences then we shouldn't be telling the public how good they are
: I think that the point here is that many people who are not list members
: access to the archives, and there are many people new to growing iris on
our list.
: While one positive comment on a business willl usually have little
impact, one negative 
: comment will spread like wildfire. People will take this negative comment
like the gospel.
: If we are addressing a disreputable nursery, they may deserve it, but a
nursery who 
: is as excellent as Schreiner's  and others mentioned on this list do not
deserve to lose
: business because of  rare mistakes they will willingly correct if made
: Just my $.02 opinion, I could be wrong.
: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
: John Bruce
: jbruce@infinet.com
: President, Miami Valley Iris Society
: AIS Region 6 / SW OH Zone 5 / Sunset Zone 35
: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
: ------------------------------------------------------------------------
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