Re: CAT: Stockton Gardens
- To: Multiple recipients of list <email@example.com>
- Subject: Re: CAT: Stockton Gardens
- From: "Walter A. Moores" <wam2@Ra.MsState.Edu>
- Date: Sun, 7 Sep 1997 14:12:30 -0600 (MDT)
On Sun, 7 Sep 1997, Gerry Snyder wrote:
> Walter A. Moores wrote:
> > On Sat, 6 Sep 1997, J. Griffin Crump wrote:
> > > At any rate, I
> > > now have from Stockton Gardens several nice irises which I, as a
> > > hybridizer, have no use for, since they are outside the lines I am
> > > interested in.
> > >
> > > Griff Crump, along the tidal Potomac near Mount Vernon, VA
> > > firstname.lastname@example.org
> > >
> > Obviously, Stockton Gardens think they can assuage the pain of not
> > getting what one ordered by loading one up on '97's and '98's. I do not
> > fall for that. My order was placed April 21, 1997, and I should have
> > gotten everything I wanted. If they were out of stock, I should have been
> > informed at that time. I feel that this technique is still 'bait and
> > switch' even if it involves plants of a higher value. There will be no
> > future orders from me.
> Most of us are quite happy with substitutions of higher value. For those of
> you with more specific needs, their order blank should have a check box for
> "No Substitutions." Since it doesn't, writing that in in large letters would
> be a good idea.
> Too late now, though.
> Gerry--friend of Abe and past Stockton principals, and regretting your
> email@example.com AIS Region 15
> Warm, winterless Los Angeles
> President of San Fernando Valley Iris Society
> My work? Helping generate data for http://www.jpl.nasa.gov/galileo
I always specify no substitutes, but they do it anyway. Somebody
else couldn't read the labeling also, so I am not alone in trying to
figure out this mess.
There was another party on this list who called repeatedly and got
no response. I do not think this is the way to keep customers happy. I
really think Stockton has bitten off more than it can chew. Another thing
that shows that the business is not so organized as it once was is the
fact that everyone locally got two copies of their catalog. What a
tremendous waste of postage!
There was no packing list either - the only order this year that
did not have one.
Enid Lake, MS 7/8