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Re: OT - cultural diversity

  • Subject: Re: OT - cultural diversity
  • From: Pam Evans <gardenqueen@gmail.com>
  • Date: Thu, 4 Jun 2009 17:41:18 -0500

Very interesting indeed.  And Lord knows Texas has its own unique culture.
How funny.  Sounds like a miniature version of the UN on that flight.

On 6/4/09, Aplfgcnys@aol.com <Aplfgcnys@aol.com> wrote:
> Just got this email from my son who works for Alaska Airlines in Seattle.
> Thought you might be interested.  But it's kinda long, so if not, don't
> bother.  Auralie
> Hi All,
> I had an interesting(for me) issue to deal with yesterday. An older
> gentlemen on a Chicago flight got sick just prior to departure. Normal
> procedure is
> to call the Medics, pull the passenger off of the flight, send the aircraft
> on it's way, and re-book the passenger on the next flight if they are able
> to fly. In this case, the individual in question did not speak English. He
> was from India. For situations like this, the airline employs a phone
> translation service. You call the service, tell them what language you
> need, and
> they put the translator for that language on the phone. While this process
> was
> happening, I decided to get one of my technicians to go to the plane and
> see if he could help. This guy, Rajneesh Singh, speaks Hindi and Punjabi,
> along with excellent and very proper English.
> Raj made all of the difference in the world. The ill passenger was just
> having a panic attack. This was exacerbated by a crowd of strangers
> standing
> around whom he did not understand shoving a telephone in his face for a
> phone
> call he did not make. Raj calmed him down and was able to figure out what
> the problem was. The Medics, finally understanding this, gave him a pill,
> and
> off he went. Everyone was happy and the flight's departure was only delayed
> 3 minutes.
> My surprise is why didn't anyone think of this solution sooner. At the time
> this occurred, we had 3 people at work who are from India. Here is the
> interesting part of the story for me. A couple of us sat down and compiled
> a
> list of nationalities/languages represented by our co-workers. This
> represents
> who was on staff while we were making the list. I am sure that we missed a
> couple, but here is the list:
> Palau, Somali, India, Ethiopia, Egypt, Tibet, Philippines(Tagalog),
> Spanish(Mexico, Guatemala, Colombia, El Salvador, Porto Rico),
> Portuguese(Brazil),
> Uraguay(I don't know what her language is?), Turkish, Russian, Ukrainian,
> Hebrew(Israel and Ethiopia), Samoan, French, Lebanese, Chinese,
> Afghanistan(again, I don't know the language), Great Britain, New Zealand.
> This is a pretty diverse group, wouldn't you say. Furthermore, included in
> this group are some of the most interesting and impressive people you will
> find anywhere. No wonder that I love my job as much as I do.
> Jamie.
> PS. I forgot Texas.
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> ---------------------------------------------------------------------
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Pam Evans
Kemp TX
zone 8A

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