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Re: Plant disaster

Mistakes do get made.  If this is a decent company they will make good on
the problem.  I had a similar problem with Hydrangeas Plus and they
immediately replaced the shipment and even sent it overnight.  It's been my
experience that when the company realizes the order is for organization use,
rather than personal, they go the extra mile to correct the problem becuase
of the possible publicity involved.  They should still be able to get a new
order out to you via 2nd day air using Fed Ex or UPS going directly to your
home and you'l have them for class.  Stand your ground and good luck.

----- Original Message ----- 
From: <Aplfgcnys@aol.com>
To: <gardenchat@hort.net>
Sent: Monday, May 17, 2004 9:32 AM
Subject: [CHAT] Plant disaster

> In early April I ordered many miniature roses from Nor'East for a
> Horticulture School I will be running next week. We are having a speaker
on the topic and
> wanted to have plants to demonstrate and judge.  I was disturbed to find
> they are no longer in the north east but in California.  Then I was told
> they couldn't ship until the middle of May, but they assured me that they
> would be here in time for the school.  Well, they arrived at the post
office on
> Friday, but the post office doesn't deliver packages up my road so they
left a
> notice that we could pick up the package the next day.  The next day,
> Saturday, we were both tied up with the Lasdon plant sale and unable to
get to
> the post office, which by the way is not at all near us.  There are three
> nearer, but for packages we have to go in to Peekskill and struggle with
> traffic and parking.  When I got the package this morning and opened it I
> just sick.  All the leaves have fallen off the plants.  It was  hot over
> weekend and I guess they just cooked.  Only three of the 18 plants look
any way
> like they might make it.  I'm sure I can nurse some of the others back in
> course, but not by next week.  And what will I do with all these roses - I
> had expected my club members to buy most of them, but I can't ask them to
> for these bare sticks.
> If they had used UPS or FedEx there would have been no problem - just the
> !@#) post office.  Since there is a three hour time difference, I will
wait until
> 11:00 to call them, but I really intend to protest strongly.
> Thanks for letting me vent.
> Aurali
> ---------------------------------------------------------------------
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