Re: now another comment- was Happy Birthday Island Jim!

I tend to agree with you, Donna, except for it being a mistake.  I would
have done a careful wording too.  This lets the customer know that your
store offers both the plants they want AND the knowledge behind it.  Gives
them a second reason to come to you in the future. It's not a mistake, just
a lost opportunity.
Still, I bet this customer probably didn't care.

Kitty

----- Original Message ----- 
From: "Donna" <gossiper@sbcglobal.net>
To: <gardenchat@hort.net>
Sent: Monday, November 14, 2005 10:39 PM
Subject: RE: [CHAT] now another comment- was Happy Birthday Island Jim!


> I think you made a mistake by not telling the customer what she bought. Of
> course how you phrase it is important. Something like - a lot of folks
think
> this is a philodendron, but really it is a pothos....and if you can point
> out the differences would also be helpful.
>
> Of course, maybe I am the only one who likes to be corrected....so in the
> future I know what the heck I am talking about!
>
> Donna
>
> > -----Original Message-----
> > Have a great BBQ Jim, and those leaves on the Macodes are fabulous. Love
> > the Philo too! Someone came in the shop today and asked for a
> > Philodendron and I showed her what we had and she said no, that's not
> > it. Then she went to a huge Pothos and said, "this is the one I want"
> > and looked at me like I was an idiot for not calling it a Philodendron.
> > I wanted to correct her but I held my tongue..........
> >
> >
> > Glad Kitty-poops is getting used to the place!
> > A
>
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