Re: digital cameras / beware lowest prices

**N* S* <T*@plantsoup.com>**

On that note, I recently had an interesting (and ultimately

successful) experience with Amazon that will certainly contribute to

my customer loyalty.

I purchased a mini-drive through Amazon's marketplace. It came from

a third party in Northern California (I am in Southern CA) and when

it arrived, it looked to be slightly mis-engineered as it didn't fit

the card I purchased it for.

I emailed the vendor directly and waited. A week passed and I heard

nothing.

I contacted Amazon customer service (they have a new system where

enter your phone number and click a button that says "call me." The

phone rings automatically, putting you in a queue to speak with a

customer service rep). I explained the problem and the customer

service rep asked if I wanted to make a claim - which I did.

The claim is part of Amazon's A-Z guarantee (or something like that)

where they guarantee the item or your full money back.

Once I made the claim, I heard back from the vendor almost

immediately. He was pretty rude, but I did hear from him. He sent

me an RMA and I returned the item. So I don't have a defective item

and I have a full refund.

With this kind of guarantee, I am much more likely to go through

Amazon for future purchases - especially for large dollar item

purchases like a camera.

Nan

On Feb 9, 2007, at 5:38 PM, Larry Maupin wrote:

Tom is probably aware of this, but you need to be wary of the very

cheapest

offer out there. Horror stories abound about people who lost their

money or

it took forever to get it back after a disreputable vendor with a

bargain

price took advantage of them. At the very least cheap prices

usually equate

to no USA warranty.
    --
Larry Maupin  
Maupin Photography
Freelance Garden Writer/Photographer
Member, Garden Writers Assoc.
Dallas, TX   USDA zone 8a

on 2/9/2007 3:27 PM, Tom Alexander at tom@growingedge.com wrote:

A great web site to check for the lowest prices for cameras is:

http://dealnews.com/digital-cameras/

Tom Alexander
tom@growingedge.com

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