FW: Hope this brightens your day

 >Subject: FW: Hope this brightens your day
>You may have heard this one already, but we've all been there sometime. 
>
>
>This is a true story from the Word Perfect Helpline which was transcribed 
>
>from a recording monitoring the customer care department. Needless to say 
>
>the HelpDesk employee was fired; however, he/she is currently suing the Word
>
>
>Perfect organization for "Termination without Cause." 
>
>
>Actual dialogue of a former WordPerfect Customer Support employee (now I 
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>know why they record these conversations!) 
>
>
>"Ridge Hall computer assistance; may I help you?" 
>
>
>"Yes, well, I'm having trouble with WordPerfect." 
>
>
>"What sort of trouble?" 
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>
>"Well, I was just typing along, and all of a sudden the words went away." 
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>
>"Went away?" 
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>
>"They disappeared." 
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>
>"Hmm. So what does your screen look like now?" 
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>
>"Nothing." 
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>
>"Nothing?" 
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>
>"It's blank; it won't accept anything when I type." 
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>
>"Are you still in WordPerfect, or did you get out?" 
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>
>"How do I tell?" 
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>
>"Can you see the C: prompt on the screen?" 
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>
>"What's a sea-prompt?" 
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>
>"Never mind, can you move your cursor around the screen?" 
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>
>"There isn't any cursor: I told you, it won't accept anything I type." 
>
>
>"Does your monitor have a power indicator?" 
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>
>"What's a monitor?" 
>
>
>"It's the thing with the screen on it that looks like a TV. Does it have a 
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>little light that tells you when it's on?" 
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>
>"I don't know." 
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>
>"Well, then look on the back of the monitor and find where the power cord 
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>goes into it. Can you see that?" 
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>
>"Yes, I think so." 
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>
>"Great. Follow the cord to the plug, and tell me if it's plugged into the 
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>wall." 
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>"Yes, it is." 
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>
>"When you were behind the monitor, did you notice that there were two cables
>
>
>plugged into the back of it, not just one?" 
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>
>"No." 
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>
>"Well, there are. I need you to look back there again and find the other 
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>cable." 
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>
>"Okay, here it is." 
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>
>"Follow it for me, and tell me if it's plugged securely into the back of 
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>your computer." 
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>
>"I can't reach." 
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>
>"Uh huh. Well, can you see if it is?" 
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>
>"No." 
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>
>"Even if you maybe put your knee on something and lean way over?" 
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>"Oh, it's not because I don't have the right angle - it's because it's 
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>dark." 
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>
>"Dark?" 
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>"Yes -the office light is off, and the only light I have is coming in from 
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>the window." 
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>"Well, turn on the office light then." 
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>
>"I can't." 
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>
>"No? Why not?" 
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>
>"Because there's a power failure." 
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>
>"A power... A power failure? Aha, Okay, we've got it licked now. Do you 
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>still have the boxes and manuals and packing stuff your computer came in?" 
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>
>"Well, yes, I keep them in the closet." 
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>
>"Good. Go get them, and unplug your system and pack it up just like it was 
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>when you got it. Then take it back to the store you bought it from." 
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>
>"Really? Is it that bad?" 
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>
>"Yes, I'm afraid it is." 
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>
>"Well, all right then, I suppose. What do I tell them?" 
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>
>"Tell them you're too stupid to own a computer." 
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>
>
>
>
>David and Lynda Martin 
>
>517 Evergreen Terrace 
>
>Columbus, OH 43228 
>
>(614) 853-2406 
>
>martin.898@osu.edu 
>
>
>
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