RE: OT: Book
- To: Multiple recipients of list <i*@rt66.com>
- Subject: RE: OT: Book
- From: D* M* <d*@ibm.net>
- Date: Mon, 1 Dec 1997 19:10:23 -0700 (MST)
Oops! I messed up again. Apparently what I thought was my last response
from Barnes and Noble customer service re: the Grosvenor book was not
exactly the last that I had heard from them. According to the e-mail below
which I received on 11/5/97, the Grosvenor book will reach their
distribution center on "November 31st, 1997". I will certainly be waiting
a very long time if B&N won't receive the book from the publisher until
November 31st, since THERE IS NO such thing as a November 31st! I've come
to the conclusion that B&N has hired some very creative people to respond
to their customer service e-mail.:)
****************************************************************************
>From: Service <service@barnesandnoble.com>
>To: "'dmosser@ibm.net'" <dmosser@ibm.net>
>Subject: RE: Your Barnes & Noble Order #BN1084193
>Date: Wed, 5 Nov 1997 08:32:47 -0500
>X-Mailer: Microsoft Exchange Server Internet Mail Connector Version
4.0.995.52
>
>We received your email concerning your order #BN1084193. The title
>"Iris: Flower of the Rainbow" is currently being processed. The
>title has not shipped yet because the publisher has not released the
>title yet. The expected due date the title will be released and reach
>our distribution center is on November 31st 1997. If you do not wish
>to keep the title on hold, please email us at
>service@barnesandnoble.com and we will promptly cancel the title from
>your order.
>
>
>We apologize for the inconvenience concerning the order.
>
>
>If you have any additional questions or comments, please email us at
>service@barnesandnoble.com . Or, if you prefer, you may call our
>Customer Service Center at 1-800-668-7053 (outside the United States,
>dial 201-750-4426). Customer Service Representatives are available to
>assist you 7 days a week from 9:00 a.m. until 9:00 p.m. , ET.
>
>
>Thank you for shopping at BarnesandNoble.com! Please visit us again
>soon.
>
>
>
>Sincerely,
>
>Name withheld to protect the calendar challenged.:)
>
>Customer Service Representative
>Barnes & Noble
>World's Largest Bookseller Online
> AOL keyword: barnesandnoble
>http://www.barnesandnoble.com
