Re: Schreiner's
- To: i*@onelist.com
- Subject: Re: Schreiner's
- From: J* M*
- Date: Tue, 19 Jan 1999 22:10:08 -0800
- Priority: normal
From: "John Montgomery" <monashee@junction.net>
I feel compelled to put on my Former Mail Order Nurseryman's hat.
It requires an awful lot of time and vigilance to deliver correctly
named plants to the customer. There are so many points at which
the system is vulnerable to being corrupted that it is a constant
worry to the grower. You should not really be overly surprised if on
occasion you do get an incorrectly labelled plant. Murphy was an
optimist.
What you should expect is that errors are infrequent and that it
should be fixed to your satisfaction. Any good nursery, and
Schreiner's is certainly one of the best, will go out of their way to
see that your order is correctly delivered and if it isn't will replace
what was incorrect.
Please do not complain on the list when you find an error has been
made on your order. That simply is not fair to the nursery unless
they have refused to make any adjustment after you have detailed
your problem to them. Give them a chance before you start to slag
them.
John Montgomery
monashee@junction.net
Vernon BC Zone 5
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