Re: CAT: Quality
- Subject: Re: CAT: Quality
- From: p*
- Date: Thu, 18 Jul 2002 04:17:53 -0000
I too encourage people to communicate with a dealer if your order is
not satisfactory. I don't tend to complain; I just don't order from
them again. But I finally decided to place another order with
Riverview and told them I was unhappy that after I was very clear
about sending no substitutes/extras unless they were from the list I
gave them, I got a substitute and many extras -- none from the list
or ones I wanted.
Irene just sent me a postcard apologizing, saying the order had been
filled by a high school kid they used -- which they DON'T DO any
more. I felt so good that I had reached out and gotten such a warm
and satisfying reply. Do it! These are busy people! But remember:
iris lovers are wonderful, generous people; trust them!
Patricia Brooks
--- In iris-talk@y..., John I Jones <jijones@u...> wrote:
>
> I asked Terry Aitken about some of the issues that had been
mentioned
> (being *very* careful not to divulge any identities.) His reply is
below.
>
> I think all the growers I have ever dealt with are more than happy
to
> make good on any rhizomes that turn out to be mislabeled. They all
try
> to be very careful. If you ever have any concerns, I encourage you
to
> contact the seller. Reputable ones will always want to help.
>
> Terry Aitken wrote:
> >
> > Hi John
> > Thanks for passing on the comments. Interesting diversity.
> > About 5 years ago, we phased out High School kids, primarily
because
> > they had a bad habit of dissappearing around Sept. 1st when we
still had
> > 6 weeks of transplant to deal with. We do hire H.S. graduates
with the
> > promise of an extended fall season. Most of our workers stay with
us all
> > the way thru college. Several have gone on to get masters degrees.
> > Personnel this year.?
> > -2 packers - a mother(master gardener) and her teenage
> > daughter(graduating from HS)
> > -2diggers of TB's - twin boys (4th year) graduating from college
and
> > going on to masters degrees this fall.
> > -2 diggers - medians - one has a masters degree(5th year with us)
in
> > music and is going back for her Doctorate this fall
> > - one is the local High School Horticulture teacher.
> > -1 digger - beardless - (5th year with us) has a hort. degree and
> > operates her own mail order plant nursery part time.
> > All of our crew are instructed to dig the largest rhizomes they
can find
> > - always. A "bloom size" plant is any that show increase in
August. The
> > packing crew does a quality control check and any problem plants
are
> > redug, frequently by me.
> > We replace any mislabelled plants that we hear about. We dont
hear about
> > many.
> > All irises vary in size but our new introductions ('02) are very
large
> > for this time of year. It's the "chicken feathers"! We do not
water as
> > much as the "wholesale growers" because our plants do not have to
> > survive in storage for a month until they show up in stores in
Sept.
> > Plants are fresh dug and shipped in 3 or 4 days.
> > Just a couple of responses. You may post them if you like.
> > Terry
>
>
>
> John | "There be dragons here"
> | Annotation used by ancient cartographers
> | to indicate the edge of the known world.
>
> List owner iris-talk and iris-photos
> ________________________________________________
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