RE: Club or another way to view

Hi Claire,
	Thanks for the words of encouragement, I do appreciate it.  My policy has
always been that I replace any plant my customers bought from me and then
died.  It is not worth the hard feelings created to not cheerfully replace
the plant.  I usually ask where they planted it, if it had regular water,
etc and try to be helpful so they will have success the second time around.
I tell them not to feel bad about losing a few plants, that I have killed
countless plants over the years and that's what makes gardening so
interesting.  :)
	People are usually surprised and very pleased that I do this.  That said, I
have never advertised this policy, and I've never been threatened with a law
suit either!
When I used to do garden design and consulting, it never ceased to amaze me
how many people planted balled and burlapped trees and shrubs without even
loosening up the rope/twine or removing the wire.  The plant would look fine
for the first year and then begin a painful death.  I doubt if these folks
got their money back or a replacement plant.  Especially for something
spendy like a Japanese maple or the tricolor beech.  Some of the lessons we
learn are painful - yes?

Marilyn Dube'
Natural Designs Nursery
Portland, Oregon


-----Original Message-----
From:	owner-perennials@hort.net [o*@hort.net] On Behalf
Of ECPep@aol.com
Sent:	Monday, December 30, 2002 8:49 PM
To:	perennials@hort.net
Subject:	Club or another way to view


A small local chain around here, Hewitt's, one year advertised everywhere
that you could not have a dead plant that came from Hewitt's.  This made
trouble, lots of trouble with the bringing back of dead plants and
replacements required demanded of people with highcare greenhouses.  The
claim is over, the feeling remains.  I would bet nine times out of ten when
you (or I) lose a plant it is our own fault - wrong site, wrong season,
wrong
zone, no research, etc.

My niece's business once had a letter from a lawyer demanding a total
replacement for a truckload of shrubs that were delivered. (They do well
with
niche spaces in our market, delivery being one.)  Husband went up to have a
look and the dead plants, all dead, were planted in sandy soil in the black
nursery pots in which they arrived.  Spent the whole summer that way.

A true nursery growing plants won't be there for us if we do not respect
this
exacting and time consuming business and their owners.

Claire Peplowski
NYS z4

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