DripWorks

Sometime last fall someone on this list recommended DripWorks in northern 
California as an excellent place to order a drip irrigation system.  I called 
for their catalogue, sent them an outline of the beds surrounding our house, 
and they provided me with a proposal.  I ordered what they suggested, and 
when I asked how all of this was to be installed, I was assured "it was easy."

Well, it's not.  The catalogue is hard to read, and that should have been a 
clue to me that installing their suggestions is not for the fainthearted.  
Our son was visiting last weekend, and neither he (he's an architect and is 
used to plans) nor my husband (who's good at this sort of stuff) could figure 
it out.  They eventually placed about half of it, some of which worked, 
consulting the Ortho book on drip irrigation that I had purchased.  Their 
task wasn't made easier by the realization that I had ordered from the 1998 
catalogue, which is different from the 1999 one, which doesn't seem to list 
some of the same parts (but we aren't sure).

We needed more parts, so my husband called Monday to order them and to ask 
questions.  He reported that their attitude remains "this is easy" even when 
the customer is assuring them that it's not.

I believe their merchandise is of good quality, and that they probably have 
very low prices.  But in retrospect, I wish I had used a company that 
provided instructions on how to install a system that is most assuredly not 
self-evident.

Laury Epstein

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