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Robinia pseudoacacia "Frisia" Golden-lvd. Locust

I purchased the subject  tree last year from a mail order and was very 
disappointed with the product. I felt it was pruned to nothing. When it arrived
it was 1" caliper with runners and one branch on the top next to a the pruning
cut. I informed the mail order business, I was disappointed and denied my
request for disapproval and this was the standard process for pruning. 

They conducted  a follow up to see if I was still dissatisfied. I have not replied
to the business. Currently, the tree has only one brach with growth. 

Should I complain or is this the standard process? What is the growth pattern
on the subject tree? Can it bounce back?

-- 
Duncan McAlpine  




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