Re: Heronswood

Yah know.... Not everyone likes the same things in
life. Sure would be a boring world if we all had
exactly the same plants, designs, thoughts.....

Personal don't think there is a perfect web site for
everyone.

That said, seems everyone always brings up the bad
points, but rarely the good points.... even when this
group discussed it,- were there any comments about a
plus feature? What was important (to me) in Kitty's
relayed message was the company was addressing their
customers on a personal note by the phone
call...todays world of the internet is non-personal
email if you are lucky enough to even get a response.
Customer service is becoming a thing of the past....
don't you just hate those automated messages- push
this button for that- and after touring a zillion
prompts, still can't get a real person on the phone!

Although I am sorry for Chris to loose the account
-beyond his control or theirs-, there are worse sites
out there! Of course, that is IMHO....

Donna

--- Kitty <kmrsy@comcast.net> wrote:

> Chris, there were many other comments on that forum
> about Heronswood
> before that one. All but this one were at least
> somewhat negative. I
> don't recall any that liked the catalog. This one I
> posted here didn't
> say SHE liked the catalog. She said HERONSWOOD SAID
> people liked it
> better. Now we have to wonder if Hwd was stretching
> the truth.
> 
> 
> I pasted that message here because "they can only do
> 20 plants a day for
> the web" went to the discussion we were having about
> them not having
> images up.
> 
> 
> --
> Kitty
> neIN, Zone 5
> 
>  -------------- Original message
> ----------------------
> From: "Christopher P. Lindsey" <lindsey@mallorn.com>
> > > Saw this posted today on a forum:
> > > "Has anyone else received a call from Heronswood
> lately? I didn't order 
> > > much this year but did write a short note saying
> how disappointed I was in 
> > > their current catalog and website. To make a
> long story short, I picked up 
> > > the phone this p.m. and on the other end was a
> nice lady from Heronswood to 
> > > tell me that they're trying to bring their
> website up to speed and next 
> > > year will be better. Guess they can only do 20
> plants a day for the web and 
> > > on the plus side people like the illustrated
> catalog better. It will be 
> > > interesting to see what the future holds for
> this nursery. "
> > 
> > Ouch.
> > 
> > In a way it makes me feel good because I know in
> spite of some problems,
> > I guess I was doing a decent job for them (I tend
> to be insecure and 
> > need positive reinforcement, but you usually don't
> get that directly).
> > 
> > On the other hand, I like the Heronswood crew a
> lot and am sorry to see 
> > them going through this.  They were forced into
> this position.
> > 
> > Chris
> > 
> >
>
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