Re: Gene's catalog

I think both the sender and the receiver need to take some
responsibility about their shipments. To UPS, USPS, DHL, FedEx, etc,
it's all just freight. If it is close to a holdiday when you place an
order, you need to ask when it will be shipped, specify a ship date,
tell them, "Do not ship tomorrow (Wednesday) because it takes 3 days and
that will put it into the weekend. Please ship on Monday instead."
Several of my suppliers write, "We ship only on Mondays and Tuesdays"
which ensures receipt by Friday.


I can't say for sure about the others, but DHL does have Saturday
delivery, but you have to request it and it costs extra. You need to ask
about such details. In general, I think all these companies try to stay
on time because one delay will cause another and they can't afford to
get backed up.


Understand: I am not taking any freight carrier's side. I just know that
I have to take an active role in the shipping process if I want
particular results.

--
Kitty
neIN, Zone 5

 -------------- Original message ----------------------
From: james singer <islandjim1@verizon.net>
> So how do you feel when UPS screws up, Auralie? I lost some very 
> expensive scion wood because they didn't deliver on weekends.
> 
> On Feb 14, 2006, at 3:21 PM, Aplfgcnys@aol.com wrote:
> 
> > The problem with that approach, Jim, is that even when a plant
> > order that has been lost because of USPS inefficiency is promptly
> > replaced, the customer still feels dissatisfied.  I know I will never
> > again order roses from the place that sent them from California
> > by mail over a holiday weekend, even though they replaced them
> > when I complained.
> > Auralie
> >
> > In a message dated 02/14/2006 2:41:22 PM Eastern Standard Time,
> > islandjim1@verizon.net writes:
> > Seems to me someone needs to do a real time/loss study of the
> > alternatives. Might be cheaper to use USPS with a certain expectancy of
> > loss and replacement than to use their higher-priced competitors.
> >
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> >
> Island Jim
> Southwest Florida
> 27.0 N, 82.4 W
> Hardiness Zone 10
> Heat Zone 10
> Minimum 30 F [-1 C]
> Maximum 100 F [38 C]
> 
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