Re: OT - Buyer beware

Lands' End customer service has always been most excellent.  I see a refund
in your future and they need to know about the lousy suppliers, you'll be
doing them a service letting them know.

On 2/25/09, holmesbm@usit.net <holmesbm@usit.net> wrote:
>
> Did you report this problem to Land's End?  I think companies need to know
> when products are bad to be able to make corrections.  What a shame, I have
> often purchased items from Land's End.
>
>
> > [Original Message]
> > From: <Aplfgcnys@aol.com>
> > To: <gardenchat@hort.net>
> > Date: 2/25/2009 9:10:08 AM
> > Subject: [CHAT] OT - Buyer beware
> >
> > I don't pretend to be a stylish person, but I do try to dress neatly, and
> > I am sensitive to color combinations - just don't feel comfortable if the
> > colors don't go right.  I buy most of my clothes from catalogs or online.
> > For years I have shopped from the Land's End catalog, and been generally
> > satisfied.  However I have had two disastrous items this winter - both
> > shirts that I really liked.  First, one began to disintegrate after a few
> > months'  wear - I don't mean that I wore it non-stop for a month, just
> > that I had owned it that long.  First the cuffs and the front panel just
> > began to fray out, then splits developed down the arms and across the
> > shoulders.  After wearing it a few times under a sweatshirt, I had to
> give
> > up.  It had just disintegrated.  I had liked it, and was disappointed.
> Now
> > this morning I have observed that another shirt that I haven't had very
> long
> > is beginning to go the same way.  Real bummer, because it is just the
> > right color to go with a favorite outfit.  Both these shirts are labeled
> > No-Iron Broadcloth, 100% cotton, Made in China.  I've never known
> > cotton to act this way.  I just wonder if Land's End was misled by
> > its Chinese suppliers.  I guess I will have to look more carefully at
> > the source of things from now on.
> > Auralie
> >
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> >
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-- 
Pam Evans
Kemp TX
zone 8A

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