Re: Computer worm brewing

It's acompound problem. I had Norton from the beginning. 2yrs ago when I renewed online it asked if I wanted to upgrade for an adtl $10 to a version that also supplied spyware protection. Sounded good. But it was my silly assumption that they would only offer an upgrade that my stem could use. Not quite. It was always a trick making it work. Then the next year and I made a straightforward renewal, but by then they'd added 'improvements' and with the renewal came an upgrade that was far beyond what my Win98 could handle. Now it just keeps trying to get updates, slowing down my computer. It always fails.

I've been through the customer sevice hoops with them before. No real people. Frankly I just don't care anymore.

Kitty


----- Original Message ----- From: "Donna" <gossiper@sbcglobal.net>
To: <gardenchat@hort.net>
Sent: Friday, January 27, 2006 10:50 PM
Subject: RE: [CHAT] Computer worm brewing


And why are they (Symantec) not going to help you Kitty?

Seriously, you should contact them. Shorten version of a very long story....
My mothers computer was infected a few years back. After contacting them,
explaining, they actually emailed the fix for her system so I could install
it. (it was one of those nasty virus that blocked getting to their site)

They were very helpful and had a great customer service group... I was
impressed!

Donna

-----Original Message-----
Oh, yeah, like Symantec is going to help me out. Norton is, in general,
a good program, but their customer service sucks. It's just $40 down the
tubes.


On a better note though, the Macafee on the XP just kicked into gear last
night, so I'm in good shape on that one.

Kitty

-- "Donna" <gossiper@sbcglobal.net> wrote:
That is NOT good Kitty..... granted most W98 don't have the holes that XP
does... but really, if you have subscription you should contact them to
help
you straighten it out.

Donna

> -----Original Message-----
> Thanks for the heads-up Jim. Many of these viruses and worms aren't
> written to hurt Win98 systems which is good because I don't have
> protection on this computer and my other Win98 computer has a new > Norton
> subscription that refuses to work. I have McAfee on an XP but can't
> figure that program out, but hoping it is working.
>
>
> Kitty
>
> -- "James R. Fisher" <garrideb@well.com> wrote:
> Those who use Windows should be sure that their anti-virus
> files have been updated as of or after 23 January, but before 3
February.
> There is a new computer worm in circulation (called Blackworm) which
> will start deleting anti-viral software and .exl, .doc, .pdf, etc.
> files on Windows machines on 3 February. For further info, see:
> http://tinyurl.com/8tryq .
> -jrf
> --
> Jim Fisher
> Vienna, Virginia USA
> 38.9 N 77.2 W
> USDA Zone 7
> Max. 95 F [36 C], Min. 10 F [-12 C]
>
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