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Re: still having technical difficulty

Sounds like our experience with Sears.  I swore years ago I would never
buy a Sears appliance again, after similar experiences, but no, DH went
and bought a new Sears vacuum cleaner.  Before long, a small plastic
wheel on the carpet attachment broke.  DH took went in and asked for
a replacement wheel - showed them the part in the book.  No, it must
be fixed in the shop.  Took the vacuum cleaner in - said it would be
ready in two weeks.  Two weeks! for a small plastic wheel.  When we
returned on the appointed day, said it wasn't ready.  After another two
weeks wait, finally got it back with a bill for $65.00 - half what the thing
had cost to start with.
Never again - now he agrees.

In a message dated 09/29/2006 7:39:54 PM Eastern Daylight Time, 
kmrsy@comcast.net writes:
Not exactly the same subject but I need to vent...
Silly me, I got too close to a rock with the lawn mower and damaged the 
blade.  Went to Sears, manual in hand to get a new one.  The salesperson, 
who wouldn't look at my manual, assured me all of their 20 inch mowers took 
the same blade and I had a choice of two weights.  Since my mowing is light 
I took the lighter one.
Got home and tried to change the blade but it was on too tight.  Called xDH 
to come undo it.  He broke the blade adapter.  Back to Sears. Nope, gotta 
get that at the Sears repair store. Went there and nope, they don't stock 
that one.  Went home, phoned in the order. Part arrived and I went to put on 
the new blade - holes don't line up.
Back to Sears to exchange.  New salesman assures me, as he lines up the 
holes visually through the plastic container, that the heavier 20 inch blade 
will fit.  I walked about 40 ft and thought, hmmm, I should check that 
myself before leaving.  Nope, wrong blade.  Refund.  Head to parts store. 
Nope, gotta order it.
The grass is getting taller and taller...

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