Re: Please be patient, folks

**"Tony" Tony@calcropusa.com>**

Dear Lon and members of the GWL,

As a basic manufacturer of organic chemical products and a manager of a
small business, I have found the events of today interesting.  As Mary
Weber, I received 50 emails today from your group without warning, and your
staff needs to figure out how to take me off the list.  The instructions for
removal didn't work.

I don't recall ever being asked to be included in the group, I didn't go to
your site and sign up, I don't have a password, nor was I given any warning
that your conversion to a secure server was today.  Frankly, I don't know
why my email address is on your list in the first place, but I can entirely
understand that you are having problems with the conversion, and that the
emails went out in an uncontrolled fashion.  All I can say is welcome to
software problems.

In the fury of the moment when fighting software problems, it's completely
understandible that mistakes happen on email correspondance.  However, your
staff really dropped the ball with the people asking to discontinue from the
emails, and your staff owes those folks a sincere apology, your professional
reputation in our industry is better than what transpired today.

I would really enjoy working with you and your group once you get your
system secure and bugs worked out and wish you the best of luck in your
efforts.

If you have questions on our Organic pesticide or fungicide lawn and garden
products, please let me know how I can be of assistance, and once again,
good luck with your system.

Sincerely,

Anthony J Arand
Manager
Cal Crop USA, L.L.C.
http://www.calcropusa.com

----- Original Message -----
From: "Lon J. Rombough" <lonrom@hevanet.com>
To: "GWL" <gardenwriters@lists.ibiblio.org>
Sent: Wednesday, April 24, 2002 5:32 PM
Subject: [GWL] Please be patient, folks

> Folks:
>     Doreen and I, as well as the list in general, have been getting
swamped
> with angry and upset letters all day.  The biggest thing is that everyone
> started out on the new list in single e-mail mode.  So the people used to
> getting digests, or reading from the web, have been getting a lot more
mail
> than they are used to.  Trouble is, they added a lot of that to the list
> itself, which compounded everything.
>     PLEASE remember that this is the first day for a whole new set of
> software for this list.  We are trying to get things fixed as fast as
> possible, but it may take a couple of days.  Have pity on us.  If you need
> something, send us an e-mail OFF LIST.  If it's just that you don't like
all
> the mail you are getting, please don't gripe - be patient.
>     The change to a new list was done to make it better in the long run as
> it will keep us out of spam lists and the server is a more secure one
> overall.
>     Again, PLEASE BE PATIENT - we are peddliing as fast as we can!
> -Lon
>
>
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