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Re: Subscription fulfillment ethics

Why don't you write the publisher explainiing that if the issues or a 
refund are not received by a particular date, you will be happy to 
include a notice in your own publication explaining that the lack of 
information about that newsletter was the result of the 
irresponsibility and lack of response on behalf of the newsletter and 
briefly describe your experience.  I would include in your letter a 
brief recap of events as well as your own publications circulation -- 
give them an idea of how many people will read their bad press.  You 
could also publish it here as we all have influence over millions of 
garden readers across the country.



Nan (Feeling especially assertive today and intolerant of the 
shenanigans described.)


>As a publisher I always honor customer claims of nonreceipt of orders,
>even 2d claims (we all know the USPS, right?) and I had never had a
>problem obtaining missing issues from others. So I was not prepared for
>the following experience.
>
>I renewed a subscription to a small quarterly gardening newsletter (2
>years at $70 for 2000 and 2001) and when I didn't receive any issues in
>2000, I wrote twice (no reply) and finally telephoned. The
>editor/publisher agreed I had paid, said my name had not been added in
>error, and promised to send the year 2000's missing issues (3 were
>actually published, not 4). After a month passed I called again
>explaining that I needed the issues urgently. There was a promise to
>mail them that very day, but no issues came (I had to travel in a
>snowstorm to borrow them from a subscriber I located with no little
>effort). I wrote twice more over the next 6 months and received no
>reply. When I phoned a few months ago about missing issues, the
>(automatic) reponse was they were sent (not asking or saying which ones
>or a date sent), and just before being cut off, (perhaps realizing that
>I was not just a casual dizzy caller?) I was given an address and
>invited to email, which I did. No reply.
>
>On the subscription for 2001, I received 1 issue (I don't know if more
>have been published, I have been postponing calling to ask).
>
>Do any of you who subscribe to newsletters/magazines or buy books by
>mail have similar experiences? Is there justification (or hope?) in
>trying to obtain the missing issues or asking for a refund? If so, can
>anyone suggest a strategy for dealing with a stone wall?
>
>Thanks for your suggestions, your opinion matters.
>
>Sally Williams
>Editor and publisher
>Garden Literature Press
>398 Columbus Ave, #181
>Boston MA 02116
>tel 617 424 1784
>fax 617 424 1712
>email gardenlit@aol.con
>
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-- 
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Nan Sterman			PlantSoup

205 Cole Ranch Road
Olivenhain, CA 92024		760.634.2902 (voice)
NSterman@PlantSoup.Com		760.634.2957 (fax)

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============================================================
Good, Better, BEST!  What's better than a year's subscription
to Ladies' Home Journal? Only a FREE year's subscription!
Check out this great offer now!
http://click.topica.com/caaacQ1bUrGSSbVSZwBf/TopOffers
============================================================

GWL has searchable archives at: 
http://www.hort.net/lists/gardenwriters/
If you have photos for GWL, send them to gwlphotos@hort.net and they will show up at  http://www.hort.net/lists/gwlphotos/ 
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