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RE: Subscription Fulfillment Ethics


Sally,
 
This is one of those examples of when it pays to have used a credit card (perhaps you did?).  If I pay by American Express and some sort of dispute between the vendor and me arises, American Express will credit my account.  American Express will then deal with the vendor.  If the vendor can prove he fulfilled his obligation, my account will be rebilled; otherwise, the automatic refund through American Express stands.  And to answer your question, no, I haven't run into this problem with any publication.
 
Linda Schaffner
Columnist, Southwest Trees & Turf
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