Re: Customer complaints
- To: hosta-open@mallorn.com
- Subject: Re: Customer complaints
- From: N*@aol.com
- Date: Mon, 18 Sep 2000 19:08:15 EDT
In a message dated 9/18/00 11:49:24 AM Eastern Daylight Time,
AndrewL@microanswers.com writes:
<< IMHO, it is illogical to assert that customers "care" about the
profitability of a business. That is the responsibility of management and,
unfortunately, customers cannot assume that role in the company. This fact
is neither good, nor bad (about customers), it just is....
>>
Andrew, when I find a business where I like to do business I do care about
the well being of the business because I enjoy the opportunity to do business
with people who care. So I do care. It is not that I have a role in the
company but that my role is the customer who might even do weeding or
organize the shelves as I peruse. Sometimes I am just grateful that people
will put up with me.
Narda
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