Re: Bad Experience

  Would I make a fuss?  Probably not.  I never have in the past.
Should you?  Yes, I think you should let them know that they are
doing something wrong. It's the only way they can improve. Friends of
mine who still order by mail insist on the plants being sent by one
delivery service and not the other (I can't remember which is the
good one), as one seems to have a poor broker and the packages of
plants sit in the customs warehouse and die. There is one company
that allows you to track your package on the web, and we watched as
our package (fortunately software and not plants) zigzagged over much
of the continent.  I could have walked to California and back to get
the package in the length of time it took to reach us.  Maybe this
happened to your plants.

However, this seems to be an odd time to be shipping plants through
the mail.  Do they normally ship in the heat?  All the nurseries I
know ship in early spring.  I had a bad experience once, when I
ordered in early spring (probably February), expecting a quick
delivery, and the nursery, which was in eastern Washington, didn't
ship till May.  Almost everything was mush. Groups of us have ordered
by mail, and few things were alive when we unpacked them. The only
things I have had success with by mail order have been woody plants
from Hilliers in England, and bearded iris rhizomes from everywhere
in the US and England (but then, you can't kill an iris - I used to
feed extra ones to the goats and they'd still bloom the next year).

Since then, I always go and get the plants, get them inspected, and
bring them home myself.

Diane Whitehead, Victoria, British Columbia, Canada
zone 8
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