Re: Bad Experience

Hi Jennifer,
    Speaking as a nursery... if you do not tell me I have no way of reading your
mind. I will never know how you feel or have a chance to make it right with you.
Neither of us will have gained. You will never order from me again, and then tell
all your friends. Don't know about the unknown company, but I can't afford that
kind of publicity. Bad gets around quickly, the good takes quite a bit longer.
    I hope you have not waited too long to complain... most nurseries do have time
limits within which they respond... some give you a year, some within 10 days.
    I pretty much stopped shipping a while back... too hot. Advise all who order
now to wait until the last of August or September while plants are going dormant.
A few will insist upon now anyway and I follow instructions, but that makes me
uncomfortable.
    Honey attracts more flies than vinegar.... be nice.
    Gene Bush     Southern Indiana    Zone 6a     Munchkin Nursery
          around the woods - around the world
genebush@otherside.com     http://www.munchkinnursery.com
----- Original Message -----
From: Jennifer Sheppard <Jennys2@AOL.COM>
Subject: Re: [SG] Bad Experience


> Hi, if you had a bad experience with a nursery, that is well known... would
> you let it go? I don't know if I can say the name on here. But my shipment
> arrived late with half the order and two plants dead. I called the company
> and asked them why they charged my credit card for the whole order and about
> the dead plants. They said they would ship the rest of the order and replace
> the two plants. I was happy. The rest of the order took six weeks and this
> time there were only two surviving plants!! I have not called them again. I'm
> not sure it would do any good. <sigh> I'm thinking the company is having some
> problems. The two plants ' clematis' both (C. x Jackmanii)
> are not doing well at all. They are in the same coconut planter they
> suggested they stay in. They seem to be dormant!!!
> I allow myself 200.00 a year to spend on plants... well I blew 150.00 with
> this company. Should I just write to them and explain that this is a bad, bad
> situation and hope they make it right... and then blow it off or go further
> and tell them off! Kidding..
> what should I do?
> Thanks for any comments!
> Jennifer Sheppard
> zone 8
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