Re: shadegardens Digest - 13 Jul 2000 (#2000-227)
- To: s*@MAELSTROM.STJOHNS.EDU
- Subject: Re: [SG] shadegardens Digest - 13 Jul 2000 (#2000-227)
- From: M* C*
- Date: Fri, 14 Jul 2000 02:23:10 -0400
- References: <200007140026.smt5jl.e6.37kbi5a@fb04.eng00.mindspring.net>
>
> However, I did have a disappointing experience this year with Burpee (the
> company that has just taken over Heronswood) and I didn't contact them
> because it seemed like such a megabusiness that I figured it wouldn't do any
> good
The megabusinesses are usually the ones that don't argue about refunds...they make so much
money, that the possibility of losing 'good will' sales from an unpleasant dispute isn't
worth the price of the average gardener's order. I have contacted Burpee before (about
seeds with poor germination), and they gave me a refund AND new seeds. No requirement to
return the 'bad' merchandise, or other rules. Their customer service people couldn't have
been nicer.
