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Re: Gene's catalog


Gene, I placed a large order with Surry in Maine one year and she
shipped via UPS. It didn't arrive and I checked with Sue there and the
package seemed to be lost. She said her 3 largest orders all went
missing. So she immediately sent out a duplicate order. It turns out
that the original package made it all the way to Indianapolis TWICE and
was sent both times back to Maine to the department of Agriculture who
sent it back out knowing it wasn't theirs. The idiot in Indy was reading
the inspection sticker address. The second time the DOA sent it back
they crossed out their address and the package finally made it to Fort
Wayne after a little more than 2 weeks. Believe it or not, I did manage
to salvage a few of the plants from the rotted mess. Most of the
salvaged ones I nursed along and put in the MG Cottage Garden but I kept
a Gas Plant that only had a brief bit of green. It flowered beautifully
the last 2 years. I never would have thought Surry was at fault in any
of this.


One of the best services several nurseries have started to do in recent
years is sending email confirmations and emailing messages when the
order is shipped, often including tracking numbers and expected delivery
dates. Most of the time this is an automated service that is part of the
shipper's service and is incorporated in the shipping software. I
suppose it costs extra but probably is a time saver so that people
aren't calling asking where their plants are.


--
Kitty
neIN, Zone 5

 -------------- Original message ----------------------
From: "Gene Bush" <genebush@otherside.com>
> Can't afford that one, Jim.
>     Gardeners ... especially disappointed ones, have long memories. And it 
> is our fault when something like that happens... one order that went bad 
> last year was over $500. Postal service did not notify the lady let the 
> boxes sit in the post office. By the time the lady went and picked them up 
> plants had begun to cook and rot in the packages. She was not happy with us 
> or the postal service. Nothing I could say would change her mind. She would 
> not even give me a detailed list of what plants made it, which ones did 
> not... conditions, etc. Would not communicate any more... not with me. But, 
> you can count on she talked to all her gardening buddies about our poor 
> service and bad plants that rotted before she got them into the ground. (I 
> do not really believe 100% of the story)
>     Postal service indicated that they did not like her anyway as she was a 
> pain in the unmentionables ... she did not like them for they left parcels 
> in the ditch at the front of her house..... standoff........
>     The parcels were priority mail....
> Gene E. Bush
> Munchkin Nursery & Gardens, llc
> www.munchkinnursery.com
> genebush@munchkinnursery.com
> Zone 6/5  Southern Indiana
> 
> ----- Original Message ----- 
> From: "james singer" <islandjim1@verizon.net>
> > Seems to me someone needs to do a real time/loss study of the 
> > alternatives. Might be cheaper to use USPS with a certain expectancy of 
> > loss and replacement than to use their higher-priced competitors.
> 
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