Re: Gene's catalog

Kitty,
One of the reasons for going with UPs is the ability to track from the minute they take possession of a parcel. That information can go up on my web site and a customer never has to contact me... just do a check with UPS. Also I hope to eventually set up a notification as to when it goes into the delivery system to a customer. An automatic thing....
Right now I personally acknowledge every order coming in, discuss the ship date if needed... and it often does need discussing since we do not refrigerate our plants. Used to drop a note when we placed the parcel in the mail. Was only able to do that about 1/2 of last season... can not longer keep up with that one once things really get moving. We are trying not to outgrow ourselves..... but some things will have to change.
I am trying to grow with my business and customer expectations... what I expect us to do. Sometimes it is a struggle simply because you are happy with things the way they are.... but the world insists upon changing on you at my age.
Gene E. Bush
Munchkin Nursery & Gardens, llc
www.munchkinnursery.com
genebush@munchkinnursery.com
Zone 6/5 Southern Indiana

----- Original Message ----- From: "Kitty" <kmrsy@comcast.net>
snip...
One of the best services several nurseries have started to do in recent
years is sending email confirmations and emailing messages when the
order is shipped, often including tracking numbers and expected delivery
dates. Most of the time this is an automated service that is part of the
shipper's service and is incorporated in the shipping software. I
suppose it costs extra but probably is a time saver so that people
aren't calling asking where their plants are.
Kitty
neIN, Zone 5

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