Re: protection help

I called MacAfee today and they refunded the $. They had no explanation as to why they only renewed spam & privacy and left me without virus protection. 

Kitty
neIN, Zone 5
----- Original Message ----- From: "Bonnie Holmes" <holmesbm@usit.net> 
To: <gardenchat@hort.net>
Sent: Wednesday, January 02, 2008 11:00 AM
Subject: RE: [CHAT] protection help



I use Norton.



[Original Message]
From: Kitty <kmrsy@comcast.net>
To: <gardenchat@hort.net>
Date: 1/1/2008 12:50:07 PM
Subject: [CHAT] protection help

What does everyone use for Virus protection?
I got 15 months of MacAfee Super-dooper Firewall Plus with my new

computer 2

yrs ago and then via email they offered to up it to 2yrs for a very
reasonable charge; so I did.

I just saw a $32 charge to my credit card from MacAfee.  I did not

authorize

it.  I checked my saved emails and saw no info about automatic renewal.

I

checked recent emails and found no requests or notifications from M.  I
checked my program and couldn't find an expiration date for my service.

I

looked everywhere, including exactly where the Help program said it would
be.  Not there.

I went online with M and asked. He checked and said my exp for Privacy &
Spam is 1/23/2009, but virus scan & firewall plus are 1/23/2008.  So I'm
guessing the unauthorized charge is for Privacy & Spam which I don't care
about and I can't seem to find a way to renew.  He told me to uninstall,
then reinstall.  I don't have software.  He said he'd give me link, but
would not comment (I asked 3 times) about charges.  I gave up.

I called the credit card and started dispute proceedings on the $32

charge.

I guess this means I will have no protection after 1/23/08.  I don't want

to

pay big$ for extreme protection including things like spam protection

which

I keep turned off.  However, it does mean uninstalling  M.

Unfortunately, I

cannot find the Uninstall app.  It's not in any menus or in the M program
The Help program does not recognize the word "Uninstall" and I've

searched

every folder in Windows Explorer under macAfee.  When I opened Add/Remove
programs in Control Panel though, it lists MacAfee Uninstaller - but in

CP,

all that means is that I can uninstall the Uninstaller - not what I want

to

do.

I've got to decide something in the next 3 wks.  If anyone can offer

words

of advice on safely getting rid of M (including getting it out of OE)
and/or what other programs I should employ, I would love to hear it.  I

know

I need something, but not an extensive program. Probably just virus
protection, anti-spyware (is that what they mean by privacy?), and I

guess

something for firewall.  M was a very invasive program, constantly

annoying

me instead of just doing its job.  I used to have Norton, but it would

only

work with a lot of cajoling.  Is there a happy medium, easy to use

product

out there, that doesn't cost big$?

thanks for any help.


Kitty
neIN, Zone 5

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