Re: Responding to a Poor Product Review

**K* M* <k*@iol.ie>**

"Edging concrete" - what on earth did the woman think a hoe is for? I  
suspect the results would have been the same whatever you gave these  
people. Might be they don't use short handled tools at all. Though if  
you sent them the same mix for trial that you sent me one of them  
should have had a long handled version. As for "it doesn't work in a  
big garden" well.........I guess the 1.8 acres and 3 acres I garden  
don't count as big.

But I wouldn't rebut personally - I'd just find some local satisfied  
customers to do it for me

Kathryn

On 14 Jul 2008, at 01:24, Noel Valdes wrote:

> Hello GWL,
>
> Here's a situation I hope some writers might comment on.  As many  
> of you
> know, we produce a couple garden tools.  We were recently asked by  
> a writer
> at The St. Louis Post-Dispatch to assist with photos and  
> information so he
> could do a review of our small tool.  This is what he came up with:
>
> http://www.stltoday.com/stltoday/lifestyle/stories.nsf/lifestyle/ 
> homedecor/story/070b3418879c134b862574800074d9b0?OpenDocument
>
> In general, reviews of our tools have been extremely positive.  I  
> know we
> can't expect glowing reviews every time someone has to put together an
> article, but the comments from the testers are really inane.   
> Especially
> this one, "If I'm going to carry around a tool, I need it to be  
> able to do
> more than just weed and dig."  Okay, so what is that garden tool  
> supposed to
> do besides weed and dig?
>
> Regardless, I think a typical reader would be disinclined to buy  
> the tool
> after reading the article.  So, should I just let it slide and say  
> that's
> show business, or should I rebut?   And if I were to comment back  
> to the
> Post-Dispatch, what would be the best approach?
>
> Thanks,
> Noel
>
> Noel Valdes
> CobraHead LLC
> W9545 Hwy. 18
> Cambridge, WI 53523
> 608-423-9119 tel
> 866-962-6272 toll free
> 608-423-4884 fax
> info@cobrahead.com
> www.cobrahead.com
> www.cobrahead.com/blog
>
>
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