This is a public-interest archive. Personal data is pseudonymized and retained under GDPR Article 89.

Re: [GWL]: Recommending plant sources

I think Lon's point is an important issue. Short term customer 
satisfaction usually is limited to the processing and delivery of the 
order while customer relations usually has to do with the opinion after 
the plant has been grown at least one season and flowered/fruited so it 
can be evaluated as to being disease/insect free and true to its 
advertised description.

Many customers lack the experience to evaluate plant, seed, and bulb 
quality when the shipment arrives. How a company handles consumer 
complaints after 6-9 months may provide an important insight into the 
business practices of the grower.

Having a group of qualified horticulturists performing the evaluation 
would seem to be an important consideration in achieving a uniform, 
objective analysis.

Claude Sweet
San Diego, CA

Lon J. Rombough wrote:

> I went to the site and looked up the reviews.  The only problem I have is
> that the reviews are written by the customers.  As writers, we often have
> inside information into the companies that the consumers don't and the
> consumer review may not reflect the true state of the place.  I checked the
> (lone) review for a place I know and the customer didn't have an inkling of
> some of the problems I know about at the place, but which could definitely
> affect him down the road - mislabling, disease, etc.  So I'd have to say
> that a rating strictly by the consumers can miss things.  We, on the other
> hand, have had not only more experience, but have had time to learn the true
> story in many cases.
> -Lon
> Grapes, writing, consulting, more, plus word on my grape book at
> http://www.bunchgrapes.com
> 

============================================================
You have been selected to get a 1000 Free AwardMiles from
Topica. The process takes less than 30 seconds...
Click here and join Milesource for your Free AwardMiles!
http://click.topica.com/caaadE0bUrGSSbVSZwBf/Milesource
============================================================

Pass the word to garden writers, editors publishers, horticultural businesses about our list.

==^================================================================
EASY UNSUBSCRIBE click here: http://topica.com/u/?bUrGSS.bVSZwB
Or send an email To: Gardenwriters-unsubscribe@topica.com
This email was sent to: topica.com@spamfodder.com

T O P I C A -- Register now to manage your mail!
http://www.topica.com/partner/tag02/register
==^================================================================
Other Mailing lists | Author Index | Date Index | Subject Index | Thread Index