Re: Milaeger's
- To: perennials@mallorn.com
- Subject: Re: Milaeger's
- From: l*@teamzeon.com
- Date: Thu, 27 May 1999 09:55:01 -0400
Valerie Lowery@ZEON
05/27/99 09:55 AM
Joanie,
The Internet has it's place. I like it, I use it. However, I tend to
think of it as a supplemental customer service tool. For example, I like
looking through the bookstores for books. But before I buy, I see if I can
get it cheaper through the different Internet sites. Sometimes I can,
sometimes not. Sometimes I want the book NOW. Even still, I want to have
the book in my hand and thumb through it. Glowing descriptions cannot
replace the actual process of looking at the book.
As far as the annual ritual of magazine shopping for plants, it cannot be
replaced. I don't relish the thought of gazing blurry-eyed at my computer
screen trying to see those little fuzzy pictures and fighting slow Internet
traffic as the site takes forever to download. Bleh! Ordering is
instantaneous via the Internet, but so is a phone order and I can ask
questions of the staff. In either case, I think of on-line services as an
added extra dimension of customer service. Why one should replace the
other is beyond me. Why alienate one group for another?
My only solution is to stop ordering from Milaeger's. I had just started,
and was pleased, when they stopped printing the catalog. I figure that the
only way I can have a say with a company is to take my dollars elsewhere.
It's not much, but if enough people do just that, they'll have to listen.
Val in KY
zone 6a
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