Re: Bad Experience
- To: s*@MAELSTROM.STJOHNS.EDU
- Subject: Re: [SG] Bad Experience
- From: S* W*
- Date: Thu, 13 Jul 2000 09:47:45 -0400
At 02:25 AM 7/13/2000 -0400, you wrote:
>No, Jennifer, I would not let it go. I am a big supporter of
>mailorder nurseries, but I do think - even understanding the
>incredible task of sending out huge numbers of orders in a short time
>- that they should - if they are a reputable nursery - be very
>willing to try to solve reasonable problems that develop. Plants
>that are DOA, missing parts of orders and extreme waiting time are,
>IMO, reasonable problems that a nursery should deal with.
Perhaps I'm the consumer from hell without realizing it, but I don't even
understand the question. OF COURSE they are responsible to send you viable
merchandise. OF COURSE they have to replace dead plants. That's not "making
a fuss," but it _is_ extra work for you, and there is at least one company
(garden.com) which recognizes that and gives you a 110% reimbursement.
Ought to be standard practice.
Another thing to do is to notify the plants by mail FAQ of your experience.
cheers,
silke
