Nancy's bad experience at garden center

Bobbi - Yes I agree, that's what I said, it still boils down to = if what
you have to offer is not what the public needs, or wants = you go out of
business. You can't survive in business by just loving or sharing plants,
unless that's what the customer wants from you.

Some companies give such good personal service, fill a niche, or sell such
good quality plants, that they can stand not to give guarantees, and their
customers are still loyal to them. Regardless though, that company still has
to compete with the other companies that offer the same things. Just loving
and sharing plants doesn't put bread on your table, it's the sale of the
plant that does that. There are garden center companies in my area that do a
great business and do not give absolutely any guarantees.

If a customer doesn't like your service, and you don't listen to what he has
to say about your service, (critique or criticism), how do you expect to
improve on your service, to satisfy your customers? If nothing else, just
let it go in one ear & out the other, if it doesn't have merit huh?

Competition makes things better. If the Japanese didn't become leaders in
building automobiles, we may be still buying cars that rust out or = are
committed to the trash heap after 70,000 miles. Now we make better cars then
the Japanese again - all because of competition - the American way.

Honest competition helps everyone, non-competition helps only certain
people. I certainly do believe that their are exceptions to every rule,
that's one reason we have judges. The bottom line is = most companies don't
satisfy customers for love, they do it to make money. Money is the reward
they get for their product & service. Capitalism has it's drawbacks, but
it's still the best dang system in the world = wouldn't you agree? Just look
at our economy now - it's a miracle, it's unbelievable, it's hissing along
like a fine tuned steam engine. We are the envy of every country on earth.

Cheers = Cajun Joe
----------------------------
----- Original Message -----
From: "Bobbi Brooks" <lilylady@PRODIGY.NET>
To: <shadegardens@MAELSTROM.STJOHNS.EDU>
Sent: Saturday, July 15, 2000 7:33 PM
Subject: Re: [SG] Nancy's bad experience at garden center


I am sorry, Cajun Joe, but I am in total opposites on your company policy
from the last note you wrote, and must offer a different point of view.

RE:This forum I assume is for the good of the members in general. I believe
every member is interested in company service and at the same time saving a
buck. If a company can't stand critique or criticism, they shouldn't be in
business in the first place huh?

I will probably regret being so open about this, but....
I do not think that a business should be 'up' for criticism, or else 'not'
be in business.  Some of us are in it for the love of the plant and for
sharing such. WE offer the best we can, and it is up to you, the consumer,
to follow up with care and judgements over such, or else the savings will
not be there...'someone' has to eat up the loss.

I do agree that there are differences between the small business owner doing
things themselves and their quality control, and the larger businesses who
hire many people to man their business, and sometimes lose control and have
to make up for that. And maybe it is the latter that you are referring to;
but for the small sole prop garden ctr, back yard nursery?  I would say that
there is no room for people who take advantage of return policies, not
taking care of plants, watering, etc.

just my opinion, as you hit a nerve here....I sometimes hear my clients
say...well so...the nursery will replace it, won't they?

BTW, I would not return anything that was not taken care of, as a wholesale
purchaser, even though some larger nurseries offer such....if the customer,
or myself, does not take care of the initial plantings.  It is NOT the
nursery's fault.  I support them on their supplying the best plant material
that I can hand pick out!

Bobbie
Bobbie Brooks,  MA    zone 6.5
Gardens In An Old Fashioned Way
http://daylily.net/gardens/bobbiebrooks.htm
-----Original Message-----
From: cajun Joe <cajun4@HOME.COM>
To: shadegardens@MAELSTROM.STJOHNS.EDU <shadegardens@MAELSTROM.STJOHNS.EDU>
Date: Saturday, July 15, 2000 8:06 PM
Subject: Re: [SG] Nancy's bad experience at garden center


>Hello Bob - What I say doesn't really matter in a sense. We live in a
>capitalist society. What ever is going to happen, if it is the efficient
way
>for it to happen, it will eventually happen anyway = that's the American
>way.
>
>Compassion won't let a company stay in business, only efficiency will do
>that. There's light at the end of the tunnel though = for every company
that
>goes out of business, others are created, and more people are employed.
What
>really screws things up is when the government, or someone else steps in to
>try and straighten out, or stop this natural capitalist process.
>
>This forum I assume is for the good of the members in general. I believe
>every member is interested in company service and at the same time saving a
>buck. If a company can't stand critique or criticism, they shouldn't be in
>business in the first place huh?
>
>Yours respectfully = Cajun Joe
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