Re: Bad Experience
Very well said, Gail.
Frances
Gail Korn wrote:
> At 12:17 AM 7/16/00 -0400, you wrote:
> > They said that 'their policy is to replace not to refund' so I atleast
> > gave them my
> >thoughts, I also let them know I would not order from them again.
> >Jennifer Sheppard
> Jennifer, when I saw this comment, it really got my juices going! Where
> else except the plant world would a company get away with keeping your
> money for a full year without satisfying you? That policy is pretty
> convenient for them--lousy for you! You are being way too nice about all
> of this. I'd consider it time to raise a ruckus. You want a refund. You
> should get a refund. Sounds like you won't get a refund unless you do a
> little footstomping and make them decide that the only way to get out of
> having to deal with your complaints is to give you that refund. Sometimes
> you have to get tough! A policy is just a policy. Exceptions can be
> made. A policy is NOT a law! Of course I wouldn't dream of telling you
> what to do, but this is one of my pet peeves. Remember, it's the squeaky
> wheel that gets the grease.
>
> Gail Korn
> Wayne, Nebr.
